Kenco

Service Manager

Kenco • $73K — $110K *
Ontario, CA 91761In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of related experience in a service environment
  • Background in fleet service operation or a related field

Responsibilities

  • Achieve technician utilization rates above 85%
  • Maintain service billing efficiency ratios over 75%
  • Control labor costs to stay below 28% of revenue
  • Ensure all training targets for technicians are met
  • Implement and sustain technician recruiting programs
  • Oversee all aspects of technician performance evaluations
  • Manage Preventative Maintenance program and coordinate work order processes

Benefits

  • Medical insurance with HSA, HRA, and FSA
  • Supplemental insurance options
  • Dental and vision insurance
  • Life insurance coverage
  • Short and long-term disability options
  • Paid parental leave
  • 401(k) retirement plan
  • Paid time off starting from Day 1
  • Ten employer-paid holidays
Full Job Description
About the Position

The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.

Functions
  • Consistently attain technician utilization at or above 85%.
  • Consistently attain a service billing efficiency ratio above 75%
  • Control technician labor cost at or below 28% of revenue
  • Ensure that training targets are achieved and maintained in all areas where training expectations are established.
  • Must abide by all Kenco Corporate Safety and Quality Procedures
  • Verify that accepted best practices are operating in the shop location.
  • Assist in implementing and sustaining a recruiting program for technicians.
  • Evaluate the performance of each technician against established performance criteria.
  • Ensure that training goals for technicians are met.
  • Develop and maintain best practices for work order coordination between parts and service department.
  • Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
  • Make daily assignments of workloads and job duties.
  • Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
  • Responsible for general cleanliness of the shop
  • Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
  • Manage a Preventative Maintenance program for all technicians.
  • Review and evaluate technician daily KFS productivity sheets.
  • Must interact with customers and coworkers in a professional manner.
  • Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
  • Maintain open communications with all associates.


Qualifications
  • 3-5 years of related experience and/or training in a service environment.
  • Background in fleet service operation or related field


Competencies
  • Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
  • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
  • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
  • Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
  • Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
  • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.


Travel Requirements
  • This position is expected to travel approximately 25% or less.
  • A passport is not required, but recommended.


Disclosures
  • For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
  • The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Per company policy, all internal job postings expire 14 days from the date they are posted.


The approximate pay range for this job is:
$73,920.00 - $110,880.00

Benefits offered:

  • Medical insurance including HSA, HRA and FSA accounts
  • Supplemental insurance including critical illness, hospital indemnity, accidental injury
  • Dental Insurance
  • Vision Insurance
  • Basic Life and Supplemental Life
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • 401(k)
  • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
  • Employer Paid Holidays- 10 days

About Kenco

Kenco is a logistics and supply chain management company that provides integrated logistics solutions including distribution and fulfillment, transportation management, material handling services, and real estate management. The company was founded in 1950 and is headquartered in Chattanooga, Tennessee. Kenco has over 90 facilities across North America and employs over 5,000 people. The company serves a wide range of industries including automotive, food and beverage, healthcare, and retail.
Learn more about Kenco
Size
5,000 employees
Industry
Transportation
Founded
1950
* Ladders Estimates

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