American Airlines

Customer Service Manager, Cargo Services

American Airlines • $80K — $86K *
Los Angeles, CA 90011In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma or GED required
  • Previous airport customer service experience preferred
  • Experience in leading teams with union/non-union workgroups preferred
  • Familiarity with cargo operations desired
  • Experience adhering to compliance standards in regulated environments preferred

Responsibilities

  • Support station management to enhance customer service
  • Supervise mail transport and sorting processes
  • Ensure compliance with safety regulations and procedures
  • Build strong relationships with customers and team members
  • Provide leadership and support to achieve high performance
  • Foster a professional and ethical workplace culture

Benefits

  • Travel perks for employees and their families
  • Comprehensive health benefits starting day one
  • Access to wellness programs for personal development
  • 401(k) plan with potential employer contributions
  • Additional benefits including Employee Assistance Program and discounts on various services
Full Job Description
8/13/26

Location: LAX Cargo (LAX-CRG2)
Cities: Los Angeles - CA
Requisition ID: 87359
This job will continue to be posted until at least 8/18/26. If interested, please apply prior to this date.

Job Description

Why you'll love this job

  • This job is a member of the Cargo Services Team within the SVP International & Cargo Division.
  • This role will pay between $80,000.00-$86,000.00


What you'll do

  • Supports station management in leading airport personnel to provide superior customer service experience
  • Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft
  • Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies
  • Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
  • Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Promotes a professional culture that is both socially responsible and ethical


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • High School diploma or GED equivalency


Preferred Qualifications- Education & Prior Job Experience
  • Previous airport customer service experience in leading a team with union/non-union workgroups, previous cargo experience, previous experience adhering to compliance standards in heavily regulated environments, and/or previous vendor management experience


Skills, Licenses & Certifications
  • Ability to work independently with minimal supervision as well as function effectively as a member of a team
  • Ability to make decisions and work under demanding operational conditions in a stressful environment
  • Knowledge and understanding of company policies and functional automation applications
  • Ability to work extra hours when there are operational needs
  • Ability to work rotating shifts including weekends, holidays and days off
  • Willing to produce current and unexpired Driver's License
  • Willing to take pre-employment drug screening test
  • Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
  • Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
  • Must be able to obtain USPS clearance, which includes cleared drug screen, criminal history, fingerprinting and a 5-year US residency requirement


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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