Qualifications

• Proven leadership experience in an automotive service environment, ideally within an OEM dealership.
• Strong knowledge of vehicle service operations, diagnostics, repair processes, and warranty administration.
• Demonstrated ability to lead, motivate, and develop a diverse service team.
• Excellent customer service, communication, and conflict resolution skills.
• Proficiency with dealership management systems (DMS) and OEM service applications.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and lead the Service Department to meet operational, financial, and customer satisfaction goals.
• Oversee service workflow, dispatching, scheduling, and shop efficiency to ensure timely and accurate repairs.
• Maintain strong relationships with customers through effective communication, problem resolution, and service quality assurance.
• Ensure compliance with OEM repair standards, warranty policies, and dealership procedures.
• Monitor key performance indicators (KPIs) and implement improvement strategies as needed.
• Collaborate with Parts, Sales, and Fixed Operations leadership to support smooth dealership operations.
• Recruit, train, coach, and develop service advisors, technicians, and support staff.

Benefits

• The role includes opportunities for leadership development through ongoing training and coaching.
• Exposure to a wide range of dealership operations, enhancing overall automotive knowledge.
• Potential to work in a high-performance team environment, fostering collaboration and growth.
• Chances to engage directly with customers, improving interpersonal and customer service skills.