Service Manager - Heavy EquipmentLondon, ON
About the RoleWe are seeking a hands-on, organized, and engaged Service Manager to lead our London operations. In this role, you will oversee service delivery, drive operational performance, and build strong customer relationships to support continued growth in the region.What You'll Do- Lead day-to-day service operations, including scheduling, quality, safety, productivity, and customer satisfaction
- Coach and support Service Technicians and Coordinators
- Monitor performance through KPIs and drive continuous improvement initiatives
- Review quotes, work orders, invoicing, and WIP for accuracy
- Collaborate with Sales, Parts, and Rentals teams to optimize customer experience
- Resolve customer issues and maintain strong client relationships
- Conduct customer visits to support retention and business growth
- Support recruitment, onboarding, and team development
- Lead regular team meetings on performance and safety
- Approve payroll, time-off requests, and operational reports
Total Rewards- Base salary range: $100,000.00 to $115,000.00 annually
- Annual Bonus Opportunity
- Annual Performance Review with Increase Opportunity
- Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan
Position DetailsLocation -London, Ontario
Status - Permanent, salaried
Type - Managerial position and may be exempt from overtime provisions under the Ontario ESA
management role
Schedule - Monday-Friday - occasional extended hours may be required based on operational needs
Vacancy Type - Existing vacancy
Direct Reports - 4-8 reports
Travel - 2-5%, mainly within Ontario
What You Bring- Minimum 3 years' experience as a Service Manager in heavy, industrial, or agricultural equipment
- Strong mechanical expertise and knowledge of equipment repair processes
- Experience managing a Service P&L with demonstrated results
- Technical knowledge of hydro-electrical systems
- Strong leadership and team development capability
- Excellent communication and customer service skills
- Solid business acumen and ability to execute operational plans
- Highly organized with strong attention to detail
- Proficiency with repair order systems and MS Office (Outlook, Excel)
- Knowledge of applicable safety regulations
Additional Requirements- Technical college certificate or degree (preferred)
- Valid driver's license and satisfactory driver's abstract required for job-related duties,
- Completion of a job-related background check in accordance with applicable laws
Work Environment- Shop, yard, warehouse, and office settings
- Occasional work at customer locations
- May require occasional lifting, walking in yard/shop environments, and working outdoors in varying conditions.
