Lead Operations for a Growing Home Comfort CompanyAs our company continues to grow, we're looking for an experienced
Service Operations Manager to lead our day-to-day operations, support our field teams, and help drive operational excellence.
This is an outstanding opportunity for a proven leader who thrives in a fast-paced service environment and enjoys improving processes, developing teams, and delivering exceptional customer experiences. If you're ready to make a meaningful impact with a growing Canadian company, we'd love to hear from you.
What You'll Do:As the Service Operations Manager, you will:- Lead and oversee the daily operations of the business to ensure efficient service delivery and customer satisfaction.
- Manage technician scheduling, dispatch, workforce planning, and resource allocation.
- Oversee inventory, fleet, equipment, and warehouse operations to ensure job readiness.
- Partner closely with Sales, Customer Service, Installation, and Service teams to ensure projects are completed on time and within budget.
- Develop, monitor, and report on operational KPIs, productivity metrics, and customer satisfaction goals.
- Identify opportunities to improve workflows, increase efficiency, and reduce operational costs.
- Ensure compliance with workplace safety regulations, company policies, and industry standards.
- Manage operational budgets, purchasing, vendor relationships, and contract negotiations.
- Recruit, coach, mentor, and develop employees while fostering a positive, accountable, and collaborative team culture.
- Prepare operational reports and recommendations for senior leadership to support business growth.
Qualifications:We're looking for someone with:- 5+ years of Operations Management experience, preferably within HVAC, construction, home services, field service, facilities management, or a related industry.
- Demonstrated success leading teams in a fast-paced service or operations environment.
- Strong organizational, planning, and project management skills.
- Experience managing scheduling, dispatch, logistics, or field service operations.
- Knowledge of HVAC systems is considered a strong asset.
- Experience using CRM, dispatch, or field service management software (Jobber experience is an asset).
- Excellent leadership, communication, coaching, and problem-solving skills.
- Financial management experience, including budgeting, forecasting, and cost control.
- Valid driver's license with a clean driving record.
What We Offer:- Competitive salary of $85,000-$105,000 annually
- Performance-based bonus opportunities
- Stable, full-time employment with a growing company
- Career advancement and leadership development opportunities
- Supportive, team-oriented workplace culture
- Opportunity to influence operational strategy and business growth
- Ongoing professional development and training
If applicable, consider adding health and dental benefits, RRSP matching, paid vacation, company vehicle or vehicle allowance, company phone/laptop, and other employee perks.
Why This Opportunity?This isn't just another Operations Manager role. You'll play a key leadership role in shaping the future of a growing organization, improving operations, supporting a talented team, and helping deliver outstanding service to customers across Ontario.
If you're a motivated leader who enjoys solving challenges, developing people, and driving operational excellence, we encourage you to apply.
Join Go Industries and help build the future of home comfort services. 
