Service Manager | Heavy Construction & Industrial Equipment | Virginia Beach, VAThis role is for the leader who knows heavy equipment, runs a tight shop and takes pride in sending technicians and machinery out the door ready to perform.
What you get:
- $80,000 to $90,000 a year
- Healthcare and retirement plan
- Career growth with training and professional advancement
- A collaborative team culture in a company known as an industry leader in deep foundation equipment
- Involvement in large scale infrastructure projects
What you will be doing:
- Leading, mentoring and developing a team of Service Technicians
- Planning and prioritizing shop workflow to meet customer commitments
- Ensuring equipment is inspected, repaired, tested and ready for service before delivery
- Coordinating field service activities and technician scheduling
- Reviewing work orders, repair documentation and service records for accuracy
- Communicating with customers on repair status, scheduling and technical support
- Monitoring department performance, labor utilization, turnaround time and customer satisfaction
- Driving continuous improvement in service processes and operational efficiency
What you need to bring:
- Previous experience leading technicians or managing a service department
- Strong mechanical aptitude with heavy construction, industrial, hydraulic or diesel equipment
- Experience coaching employees and building team accountability
- Strong organizational, planning and problem solving skills
- Computer proficiency including Microsoft Office, Navision and Smartsheet
- Experience with pile driving, foundation construction equipment, hydraulic systems or vibratory hammers is a strong plus
