Group 1 Automotive

Service Manager

Group 1 Automotive$175K — $200K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years as a Service Manager in a BMW dealership
  • Experience managing a team of 30+ technicians
  • Oversight of a loaner fleet of 140+ vehicles
  • Expertise in BMW service processes and compliance
  • Track record in customer satisfaction and financial performance
  • Strong leadership and communication skills
  • Proficient in problem-solving and analytical thinking

Responsibilities

  • Co-manage daily operations of the service department
  • Mentor and develop a team of over 30 professionals
  • Oversee maintenance of the loaner vehicle fleet
  • Ensure high customer satisfaction through service excellence
  • Handle customer concerns with patience and professionalism
  • Monitor KPIs related to service efficiency and profitability
  • Collaborate with cross-functional teams to enhance dealership performance
  • Maintain compliance with industry standards and protocols

Benefits

  • 401(k) retirement plan
  • 8 paid holidays annually
  • Paid vacation time
  • Flexible work schedule
  • Vehicle demo allowance
  • Comprehensive medical, dental, and vision insurance
  • Paid training opportunities
Full Job Description
Service Manager - Ray Catena BMW of Westchester

543 Tarrytown Road, White Plains, NY 10607



We are seeking an experienced and highly motivated Service Manager with a proven BMW dealership background to Co-lead our award-winning service department. This leadership role is responsible for overseeing daily operations, delivering exceptional customer satisfaction, driving departmental profitability, and managing a high-performing team of more than 30 technicians and a fleet of 140+ service loaner vehicles.

The ideal candidate will possess strong operational leadership skills, extensive BMW service experience, exceptional patience, and an unwavering commitment to providing the highest standards of customer service.

Key Responsibilities
  • Co-Lead and Co-manage all fixed operations within the service department.
  • Supervise, mentor, and develop a team of 30+ technicians, service advisors, and support staff.
  • Oversee the management, utilization, maintenance, and compliance of a 140+ vehicle loaner fleet.
  • Ensure exceptional customer satisfaction through proactive communication and service excellence.
  • Demonstrate patience, professionalism, and empathy when handling customer concerns, employee coaching, and conflict resolution.
  • Monitor and improve key performance indicators including labor sales, gross profit, technician productivity, efficiency, and customer retention.
  • Maintain compliance with BMW service standards, warranty procedures, and manufacturer requirements.
  • Recruit, train, and retain top-performing service personnel.
  • Foster a positive, professional, and accountable work environment.
  • Resolve escalated customer concerns quickly and effectively while maintaining a calm and customer-focused approach.
  • Collaborate with parts, sales, and management teams to maximize dealership performance.
  • Ensure all repair orders are processed accurately and efficiently.
  • Maintain a safe, organized, and productive service facility.

Qualifications
  • Minimum 2 years of successful Service Manager experience in a BMW dealership.
  • Demonstrated ability to manage a large-scale service operation with 30+ technicians.
  • Experience overseeing a substantial loaner fleet of 140 or more vehicles.
  • Strong understanding of BMW service processes, warranty administration, and manufacturer compliance.
  • Proven track record of achieving customer satisfaction, employee development, and financial performance goals.
  • Must possess patience, emotional intelligence, and the ability to lead effectively in a fast-paced environment.
  • Excellent leadership, communication, and organizational skills.
  • Strong analytical and problem-solving abilities.
  • Valid driver's license with a clean driving record.

Compensation & Benefits
  • Annual salary: $175,000 - $200,000, based on experience and qualifications
  • 401(k) retirement plan available
  • 8 paid holidays per year
  • Paid vacation
  • Flexible work schedule
  • Demo allowance
  • Comprehensive medical, dental, and vision insurance
  • Paid training

About Group 1 Automotive

Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers in more than a dozen states. Group 1 Automotive also has a handful of franchises in the UK. The company's dealerships offer new (60% of sales) and used cars and light trucks under more than 30 different brands. It also offers financing, provides maintenance and repair services, and sells replacement parts.

Group 1 Automotive Careers

Join the dynamic team at Group 1 Automotive, a leader in automotive retail and service. We are currently expanding our team globally, offering unparalleled job opportunities for professionals passionate about the automotive industry.

Work You’ll Do

At Group 1 Automotive, you will be part of a team that is dedicated to innovation and excellence. Our company is committed to your professional growth and development, providing a platform where your skills can shine and lead to significant career advancements. Whether you are looking for a leadership role or a position to kickstart your career, Group 1 Automotive has a place for you.

Explore Our Diverse Opportunities

From sales to service, technology to management, Group 1 Automotive offers a variety of career paths filled with promising job opportunities. Our commitment to diversity and inclusive culture ensures that every team member is valued and given the chance to succeed.

Internship Programs

Kickstart your career with Group 1 Automotive through our internship programs. These opportunities allow you to gain hands-on experience, develop essential industry skills, and network with professionals. Internships can often lead to full-time positions, making them a great stepping stone for ambitious students and recent graduates.

Professional Growth and Benefits

Group 1 Automotive is not just about hiring; it's about nurturing leadership and facilitating continuous professional development. We offer robust training programs, including diversity training and leadership workshops, to help you grow at every stage of your career. Our benefits package is designed to support the well-being and financial security of our team members and their families.

Join Our Team

We are looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our careers page. Prepare your resume, ace the interview, and join a company that values innovation and leadership.

Stay Connected

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Group 1 Automotive and You

At Group 1 Automotive, we empower our employees to take charge of their careers. With support for networking, continuous training, and access to global opportunities, the potential for growth is limitless. Be part of a team that drives the automotive industry forward, embracing challenges and celebrating successes together.

Explore Group 1 Automotive Jobs Today

Discover the career you’ve always wanted with Group 1 Automotive. Visit our jobs portal to explore current openings, submit your resume, and take the first step towards a rewarding career with us. Your future in the automotive industry starts here!

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. SEARCH GROUP 1 AUTOMOTIVE JOBS

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Learn more about Group 1 Automotive
Size
13,711 employees
Market Cap
$2.5 billion
Industry
Net Income
$286.4 million
Founded
1997
5 Year Trend
+4.4%
Revenue
$10.8 billion
NASDAQ

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