Service ManagerBranch: Aurora, Colorado
About the RoleThe Service Manager is a hands-on leader responsible for guiding and supporting the Service team to achieve branch and company objectives. This role oversees daily service operations, ensuring efficiency, quality, and alignment with business goals, while also building and maintaining strong customer relationships to drive continued service growth in the region.
What You'll Do- Oversee daily Service department operations, ensuring efficiency in scheduling, quality, safety, productivity, and customer satisfaction
- Lead, coach, and develop a team of Service Technicians and a Service Coordinator to foster a safe, engaging, and high-performing work environment
- Monitor team performance, identify skill gaps, and implement development and training plans to support continuous improvement
- Track and report on departmental KPIs, addressing variances and recommending operational or resource adjustments as needed
- Identify and implement process improvements to enhance productivity and profitability within the shop
- Maintain facility standards by identifying repair needs and recommending improvements
- Build and maintain strong customer relationships, resolve issues effectively, and conduct regular customer visits to support retention and growth
- Support business growth by identifying opportunities, contributing to strategy, and ensuring execution of approved initiatives
- Review service quotes and work orders to ensure accuracy and proper invoicing
- Collaborate cross-functionally with Sales, Parts, and Rentals to deliver an excellent customer experience
- Participate in hiring, onboarding, and ongoing team development activities
- Stay current on industry trends and share relevant updates with the team
- Lead team meetings to communicate priorities, performance updates, safety, and process changes
- Take on additional projects and responsibilities as required
Total Rewards- Anticipated Salary Range: $100,000.00-$115,000.00
- Annual Performance Review with Bonus and Increase Opportunity
- Premium Health Insurance Benefits
- Paid Vacation and Paid Personal Days
- 10 Company Paid Holidays
- 401(k) Employer matching
Position DetailsStatus - Permanent
Position Type - Managerial
Vacancy Type - Existing vacancy
Travel - 5%-10% within the State, visiting customers as necessary
What You Bring- 3+ years' experience as a Service Manager in the field of automotive, Heavy, Industrial or Agricultural equipment
- Strong mechanical expertise with knowledge of equipment repair processes
- Strong technical knowledge of hydro-electrical systems
- Previous responsibility for a Service P&L and demonstrated ability to achieve results
- Strong business acumen with the ability to effectively plan, prioritize, and manage resources
- Proven leadership skills with the ability to coach, motivate, and build high-performing teams
- Excellent customer service, communication, and problem-solving abilities
- Highly organized, proactive, and knowledgeable in relevant systems, safety standards, and industry practices
Additional Requirements- Technical College Certificate/Degree or equivalent work experience.
- Valid CDL A or B driver's license with a clean driver's abstract or ability to obtain with company assistance.
- Must be able to pass a pre-employment background check in accordance with applicable laws
- Proficient in the English language, Spanish language skills considered an asset but not
Work Environment- Exposed to various environments including; office, warehouse, shop, customer premises
