Service ManagerWe9re hiring a
Service Manager at our rental facility in
Niagara Falls, NY, and we9re looking for someone who9s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).
Salary range: $75,000/yr - $105,000/yr Factors including past experience and location may affect final compensation rate. Schedule: Monday to Friday, 7:00 AM to 5:00 PM
Primary ResponsibilitiesAs a Service Manager, you9ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.
- Coordination and supervision of quality performance of our equipment mechanics and service personnel
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
- Other duties, assigned as needed
Perks & Benefits- Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year - give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
About YouYou want to be part of a team that9s not just changing an industry for the sake of change - we9re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you9re excited about the opportunity to grow within a fast-paced, mission-driven environment.
We9re looking for people who:
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy, effort, and optimism every day
Skills and Qualifications Required Skills/Abilities: - Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
- Strong interpersonal and problem solving skills.
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
- Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
- Superior customer service, teamwork and verbal/written communication skills
Education and Experience:- High School diploma, Trade school certificate preferred
- Experience in field service, maintenance and repair preferred
- Experience leading maintenance teams
- Valid driver9s license with acceptable driving record. Must be at least 21 years old to operate company vehicle
Physical Requirements:- Must be able to move, stand, stoop and bend freely
- Must be able to lift up to 50 pounds at times
- This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
