SERVICE MANAGER / DIRECTOR
Metro Atlanta Area
About the Opportunity
We are a leading, high-volume automotive dealership in the Metro Atlanta area seeking an experienced and dynamic Service Manager / Director to lead our service department. This is a search for a top performer who can drive operational excellence, customer satisfaction, and profitability in a premium environment.
Requirements
Key Responsibilities
- Oversee daily operations of the service department, ensuring efficient workflow and high productivity.
- Hire, train, motivate, and manage service advisors, technicians, and support staff.
- Develop and manage the department budget, controlling costs while maximizing profitability.
- Maintain exceptional customer satisfaction scores through proactive issue resolution and relationship building.
- Ensure compliance with manufacturer warranty standards, safety protocols, and dealership policies.
- Monitor key performance indicators (KPIs) including sales, retention, and efficiency metrics.
- Collaborate with sales and parts departments to optimize overall dealership performance.
Qualifications
- Minimum 5+ years of progressive experience in automotive service management, preferably in a high-volume luxury or premium brand dealership.
- Proven track record of achieving service department sales and profitability goals.
- Strong leadership and team-building skills with the ability to mentor and develop staff.
- Excellent customer service orientation and interpersonal communication skills.
- Proficiency with dealership management systems (DMS) and Microsoft Office Suite.
- ASE certifications or manufacturer-specific training preferred.
- Bachelor's degree in business, automotive technology, or a related field preferred but not required.
What We Offer
- Competitive base salary plus substantial performance-based incentives.
- Comprehensive benefits package including health, dental, vision, and 401(k).
- Opportunities for career advancement in a growing, top-tier organization.
- State-of-the-art facilities and tools.
- Supportive leadership and collaborative team environment.
