Service Manager As a Service Manager, you'll:- Assess present and future needs, trends, problems, and profit opportunities of the service department • Establish short and long-term operating and financial objectives for the service department, within the Company's overall plans and policies
- Ensure that approved policies and objectives are clearly understood and effectively applied within the department
- Formulate annual and monthly sale/profit objectives and expense budgets in accordance with company objectives
- Review and appraise the results of the activities within the departments and take appropriate action as necessary
- Select, coach, lead, train, and supervise shop personnel
- Work to consistently improve CSI and performance of advisors
- Communicate with staff and customers in a friendly and professional manner
- Provides high-level service to both internal and external customers
What You'll Bring to the Team:- 3-5 years of experience as a Service Manager, Shop Foreman, or related role in a dealership service department
- CDK experience is preferred
- Familiarity with customer service standards and processes
- Strong work ethic and willingness to get the job done
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Proven high CSI
- Extremely focused on following and guarding processes
Service Manager: $130K - $180K
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts
To learn more about us visit: https://jointeamcastle.com/
