DescriptionService Manager - Kenworth
All Roads Trucks - Naples, FL
Are you a strong leader who enjoys managing technicians, their workloads and communicating with customers? All Roads Trucks/Kenworth in Naples, FL is searching for a detail oriented leader with heavy duty/truck experience. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively.
Schedule & Compensation- Base salary plus monthly commission $100k-$125K+ OTE
- Monday - Friday 7 am - 6 pm, Saturday 7 am - 12 pm
Benefits- Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
- 401(k) with company contribution
- Tuition Reimbursement
- Paid time off
- Company paid holidays
Responsibilities:
- Monitor the entire service department's performance
- Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times
- Dispatching service work to technicians
- Maintain and build customer relationships
- Successfully work with and through both Service Writers and Technicians within the Service Department.
- All other duties as assigned.
Required Education and Experience- High School Diploma or GED required
- Valid Driver's License
- At least 2 years of Service Management experience
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
Work Authorization/Security ClearanceAll Roads Company does not provide H1-B sponsorship. No security clearance required for this position.
Apply Today to make your impact at Kenworth in Naples, FL.
