Key Responsibilities:Operational Leadership
- Lead day-to-day operations across Infrastructure and Application Support teams
- Coordinate activities between cloud, network, server, database, middleware, and application support functions
- Ensure production systems meet uptime, performance, and reliability targets
- Drive operational governance, service management, and escalation management processes
- Serve as the primary point of coordination during major incidents and critical outages
Incident & Problem Management
- Lead Major Incident Management (MIM) processes and stakeholder communications
- Drive root cause analysis (RCA) and corrective/preventive actions
- Monitor operational trends and identify recurring issues for permanent resolution
- Improve Mean Time to Resolution (MTTR) and operational response effectiveness
Cross Functional Coordination
- Partner with development, DevOps, SRE, security, and business teams to ensure smooth service delivery
- Coordinate release readiness, change implementation, and production deployments
- Align operational priorities with business objectives and customer expectations
- Facilitate communication between technical and non-technical stakeholders
Service Improvement & Governance
- Establish operational KPIs, dashboards, and reporting mechanisms
- Drive automation, monitoring, and process optimization initiatives
- Ensure adherence to ITIL processes, compliance standards, and operational best practices
- Support capacity planning, disaster recovery, and business continuity activities
Team Leadership
- Mentor support engineers and operational leads across multiple domains
- Foster collaboration, accountability, and continuous improvement culture
- Support resource planning, shift management, and operational readiness
- This role requires working on-site at the client's office 1-2 days per month
Basic Qualifications:- Minimum 5+ years of experience in Infrastructure Operations, Application Support, or Production Support environments
- Minimum 3+ years in a cross-functional coordination role
- Strong understanding of enterprise infrastructure environments including servers, cloud, networking, databases, and middleware
- Experience supporting business-critical applications in 24x7 environments
- Strong knowledge of incident, problem, and change management processes
- Bachelor's Degree
Preferred Qualifications:- Experience working in Agile, DevOps, or SRE-driven organizations
- Excellent stakeholder management and communication skills
- STEM Degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 08/01/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Annual Salary Range
California $80.00-$86.00
Cleveland $80.00-$86.00
Colorado $80.00-$86.00
District of Columbia $80.00-$86.00
Illinois $80.00-$86.00
Maine $80.00-$86.00
Maryland $80.00-$86.00
Massachusetts $80.00-$86.00
Minnesota $80.00-$86.00
New York $80.00-$86.00
New Jersey $80.00-$86.00
Virginia $80.00-$86.00
Washington $80.00-$86.00
