5-7 years of experience with SAP S/4HANA Service Management
Proven expertise in designing and implementing service-related processes
Strong understanding of billing and revenue integration
Experience configuring complex service quotations
Ability to conduct fit-to-standard analysis and stakeholder collaboration
Experience with testing methodologies including SIT and UAT
Strong documentation skills for functional specifications and process flows
Responsibilities
Lead design and implementation of SAP S/4HANA Service Management processes
Design and configure Solution Quotations for complex service offerings
Define pricing and configuration logic using frameworks
Collaborate with stakeholders to gather requirements and analyze fit-to-standard
Evaluate workflow alternatives and customization needs
Ensure cross-functional process alignment
Lead and support testing activities for Service Management scenarios
Prepare and execute test scripts and support defect resolutions
Assist in go-live and stabilization activities
Produce high-quality functional documentation
Benefits
Opportunities for professional development and training
Collaborative team environment
Involvement in innovative projects using cutting-edge technology
Potential for career advancement in a growing field
Stability of a well-established organization
Full Job Description
Job Description for Service Management:
Lead the design and implementation of SAP S/4HANA Service Management processes, including:
Service orders
Contracts and subscriptions
Billing and revenue integration
Design and configure Solution Quotations for complex, multi-component service offerings (e.g., product + service bundles, subscription-based services, usage-based services).
Define pricing, configuration, and dependency logic using Solution Quotation and related frameworks.
Collaborate with business stakeholders to gather and document requirements, conduct fit-to-standard analysis, and identify gaps.
Evaluate alternatives to workflow-based overrides or heavy customization, validations, and approval mechanisms.
Ensure alignment with cross functional processes, including:
Finance, Revenue recognition
SD / Order Management
Digital payments and invoicing
Lead or support SIT, UAT, and regression testing activities for Service Management and Solution Quotation scenarios.
Prepare test scripts, execute test cycles, and support defect resolution.
Support cutover, go-live, and post-go-live stabilization activities.
