Gem

Solutions Engineer (United States)

Gem$90K — $130K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in Solutions Engineering or related field, ideally within Web3.
  • Strong grasp of crypto infrastructure including wallets and API integrations.
  • Exceptional written and verbal communication capabilities.
  • Self-starter attitude with capability to work in a distributed, multicultural setup.
  • Technical background in software engineering is advantageous; ability to debug and understand code.
  • Familiarity with tokenized assets and decentralized finance (DeFi) is preferred.

Responsibilities

  • Act as the primary technical contact for developers, exchanges, and wallet partners.
  • Deliver hands-on assistance for token minting, redemption, and integration.
  • Develop and maintain comprehensive developer resources like documentation and tutorials.
  • Enhance Ondo's presence in the US developer community.
  • Collect and relay feedback from partners to improve products and processes.
  • Collaborate with cross-functional teams for optimal partner experiences.
  • Represent Ondo at industry events and community activities.

Benefits

  • Competitive compensation package including equity and potential token rights.
  • Comprehensive health benefits including medical, vision, and dental.
  • Flexible vacation policy promoting work-life balance.
  • Opportunity to work remotely within a globally distributed team.
  • Collaborate with a group of highly skilled professionals from prestigious backgrounds.
Full Job Description
About the role

We're looking for a Solutions Engineering professional to help grow Ondo Finance's developer ecosystem in the United States. This role will focus on supporting developers, crypto exchanges, and wallet providers working with Ondo's APIs for minting and redeeming tokenized assets.

You will be a bridge between our engineering, product, GTM teams and external developers, helping partners succeed in building on Ondo while advocating for their needs internally. The role requires a strong technical foundation, the ability to work independently across cultures and time zones, and excellent communication skills.

Responsibilities

  • Serve as a technical point of contact for developers, exchanges, and wallet partners integrating with Ondo products.
  • Provide hands-on support to partners on minting, redemption, and integration workflows for tokenized stocks and RWAs.
  • Create developer-facing resources such as documentation, tutorials, code samples, and FAQ guides.
  • Foster and grow Ondo's developer presence in the US
  • Gather feedback from partners and developers; relay insights to product and engineering teams.
  • Collaborate cross-functionally with engineering, product, business development, and operations to ensure seamless partner experience.
  • Represent Ondo at regional hackathons, conferences, and community events when needed.


Requirements

  • 2+ years of experience in Solutions Engineering or related experience (Developer Relations, Developer Support). Web3 experience preferred.
  • Strong understanding of crypto infrastructure, especially self-custodial wallets, exchanges, and API integrations.
  • Excellent written and verbal communication skills.
  • Ability to work independently and thrive in a distributed, multicultural team spanning multiple time zones.
  • Technical proficiency (software engineering background preferred) - capable of understanding code, debugging integration issues, and communicating with engineers.
  • Familiarity with tokenized assets, RWAs, or DeFi protocols is a plus.


Nice to Have

  • Experience working directly with crypto exchanges or wallets on API integrations.
  • Familiarity with blockchain protocols, smart contracts, or L1/L2 ecosystems.
  • EVM smart contract debugging experience is a strong plus


What we offer

  • Competitive compensation including salary, future token rights, and/or equity-designed to reward outstanding talent and contributions.
  • Full benefits (medical, vision, and dental) and a flexible vacation policy (PTO), recognizing work-life integration.
  • A small, remote-first team distributed globally-this is a chance to shape our culture and contribute at a pivotal moment in the company's trajectory.
  • Work alongside A+ colleagues, including alumni from Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, and Uniswap.
  • Backed by best-in-class investors, including Pantera Capital, Founders Fund, and Coinbase Ventures.

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