Cooper University Health Care

Service Excellence Coach

Cooper University Health Care • $64K — $110K *
Camden, NJ 08105In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3-5 years of relevant experience in patient experience or service excellence roles.
  • High School Diploma required; Associate's Degree preferred.
  • CXP Certification preferred for enhanced patient experience expertise.
  • Green Belt Certification or higher preferred, indicating proficiency in process improvement.
  • Strong analytical skills for data analysis and observation.

Responsibilities

  • Collaborate with clinical and non-clinical leaders to identify patient experience needs.
  • Support system-wide programs and initiatives aimed at enhancing patient satisfaction.
  • Analyze data and conduct observations to inform improvement strategies.
  • Prioritize and plan improvement efforts based on identified needs.
  • Facilitate training and coaching sessions to promote service excellence across teams.

Benefits

  • Opportunity to work closely with leadership in a dynamic healthcare environment.
  • Engagement in meaningful projects that directly impact patient care.
  • Professional development opportunities through certifications and training.
  • Collaborative work culture focused on continuous improvement.
Full Job Description
Short Description

The Service Excellence Coach contributes to the fulfillment of the Cooper University Health Care mission and vision by working closely with clinical and non-clinical leadership to strategically identify Patient Experience needs for Cooper University Health Care. Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patients' experience is consistent and exceptional. The Service Excellence Coach will work closely with hospital and health system leaders to identify, prioritize and plan improvement efforts through data analysis and observation.

Experience Required

  • 3-5 years experience required.


Education Requirements

  • High School Diploma.
  • Associate's Degree Preferred.


License/Certification Requirements

  • CXP Certification Preferred.
  • Green Belt Certification or Above Preferred.


Salary Min ($)

USD $31.00

Salary Max ($)

USD $53.00

About Cooper University Health Care

Cooper University Health Care is a leading academic health system and the only state-designated Level 1 Trauma Center in South Jersey. With more than 7000 employees, Cooper is committed to excellence in patient care, education, research, and community outreach. Cooper has more than 630 physicians in over 75 specialties, with a network of more than 100 medical offices and four urgent care centers throughout the region. Cooper is affiliated with Cooper Medical School of Rowan University, and is a member of the Jefferson Health System.
Learn more about Cooper University Health Care
Size
7,000 employees
Industry
Healthcare
* Ladders Estimates

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