Microsoft

Service Engineer II - A365 and AI Admin

Microsoft$102K — $202K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, IT, or related field and 2+ years in software, network, service, or systems engineering, or equivalent experience.
  • Experience administering Microsoft cloud technologies like Microsoft 365 or similar enterprise SaaS platforms.
  • Proficiency with PowerShell, Microsoft Graph, APIs, or automation technologies.
  • Knowledge of secure service operations, including role-based access control and compliance requirements.
  • Experience with AI administration platforms, particularly Microsoft 365 Copilot and Power Platform AI capabilities.
  • Familiarity with managing operations across multiple Microsoft 365 tenants.
  • Experience with operational monitoring tools like Kusto or Azure Monitor.

Responsibilities

  • Administer Microsoft 365 and AI capabilities, handling tenant configuration and governance activities.
  • Support Microsoft 365 Copilot and related AI technologies, implementing configurations and policies.
  • Develop and maintain automation tools using Microsoft Graph, PowerShell, and APIs.
  • Monitor service health and investigate issues, implementing corrective actions as needed.
  • Participate in incident response and service improvement activities.
  • Collaborate with engineers and service owners on governance and operational best practices across tenants.
  • Contribute to documentation and operational standards to enhance service reliability and scalability.

Benefits

  • Comprehensive health and wellness programs.
  • Retirement savings plans with company match.
  • Paid time off and flexible work arrangements.
  • Access to ongoing professional development and career growth opportunities.
  • Employee discounts on Microsoft products.
Full Job Description
Responsibilities
  • You will administer Microsoft 365 and AI administration capabilities across Microsoft internal tenants, including tenant configuration, administrative controls, service onboarding, and operational governance activities.
  • You will support administration of Microsoft 365 Copilot, Copilot Studio, AI agents, connectors, and related AI capabilities by implementing approved configurations, policies, and operational controls.
  • You will develop and maintain automation using Microsoft Graph, PowerShell, APIs, and policy-driven tooling to improve consistency, reduce manual administration effort, and support fleet-scale operations.
  • You will monitor service health, audit events, usage telemetry, and operational signals across M365 and AI administration surfaces; investigate issues and implement corrective actions.
  • You will participate in incident response, root-cause analysis, and service improvement activities for platforms and capabilities owned by the team.
  • You will partner with software engineers, security engineers, and service owners to implement governance requirements, configuration baselines, and operational best practices across multiple tenants.
  • You will contribute to documentation, operational runbooks, and engineering standards that improve the reliability, security, and scalability of A365 and AI administration services.
  • Embody our culture and values.


Qualifications

Required/Minimum Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.

Other Requirements:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:
  • Experience administering Microsoft cloud technologies such as Microsoft 365, Power Platform, Dynamics 365, Microsoft Entra, Microsoft Intune, Microsoft Purview, Microsoft Defender, or similar enterprise SaaS platforms.
  • Experience using PowerShell, Microsoft Graph, APIs, scripting, or automation technologies to administer, monitor, or manage cloud services.
  • Experience supporting secure service operations, including role-based access control, least-privilege administration, auditing, compliance requirements, or operational governance practices.
  • Experience with Microsoft 365 Copilot, Copilot Studio, Agent 365 (A365), Power Platform AI capabilities, or comparable AI administration and governance platforms.
  • Experience operating services across multiple Microsoft 365 tenants, including delegated administration, configuration management, baseline enforcement, or drift detection.
  • Experience with Microsoft Graph, Power Platform administration, Dataverse administration, or tenant management automation.
  • Experience with Kusto, Geneva, IcM, Azure Monitor, or comparable telemetry, monitoring, and operational tooling.


#MSD
#MSDJOBS

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

Similar Jobs

More Jobs at Microsoft

More Information Technology Jobs

Find similar Service Engineer II - A365 and AI Admin jobs: