Job Title: Service Engineer
Location(s): Colorado Springs, CO
Job Summary:Seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI infrastructure. This is a hands-on, customer-facing role responsible for maintaining server uptime, performing hardware maintenance, troubleshooting complex issues, and delivering exceptional onsite technical support. Prior AI platform experience is not required; strong server and data center experience is the primary requirement.
Key Responsibilities:- Provide onsite support for enterprise servers and data center infrastructure.
- Perform server builds, deployments, swaps, and hardware replacements.
- Replace and troubleshoot CPUs, memory, power supplies, GPUs, and other server components.
- Perform firmware updates and preventive maintenance.
- Diagnose hardware, firmware, and operating system issues.
- Escalate complex issues when appropriate.
- Follow established Plans of Action (POA) for support activities.
- Document all work accurately and in real time.
- Collaborate with customers and internal technical teams.
- Participate in on-call rotation and extended support coverage as needed.
- Continuously learn and support emerging technologies, including AI platforms.
Required Qualifications:- 3-5+ years of experience in field service, data center, server support, or enterprise hardware environments.
- Hands-on experience supporting enterprise server hardware.
- Experience with:
- Server builds
- Server swaps
- Server deployments
- CPU replacement
- Memory replacement
- Power supply replacement
- GPU replacement
- Complete server replacement
- Familiarity with Linux operating systems.
- Strong troubleshooting and analytical skills.
- Excellent customer-facing communication skills.
- Ability to work independently.
- Associate's or Bachelor's degree in IT or equivalent experience.
- Ability to lift up to 50 lbs.
- Willingness to work onsite, participate in on-call rotation, and occasionally support alternate shifts.
Preferred Qualifications:- Dell or other server hardware certifications.
- Experience with water-cooled servers.
- Experience building custom PCs.
- Experience supporting AI server platforms.
Ideal Candidate Profile:- Lives within a 45-minute commute of Centennial, CO.
- Comfortable with daily onsite work.
- Strong documentation skills.
- Demonstrates initiative and accountability.
- Performs well in fast-paced, mission-critical environments.
- Prioritizes work effectively based on business impact.
- Strong team player with excellent communication skills.
- Keeps current with new technologies through continuous learning.
Work Schedule:- Monday-Friday, 8:00 AM-5:00 PM
- Occasional shift support required
- On-call rotation required
- No travel
Citizenship Requirement:- U.S. Citizenship required
