Group 1 Automotive

Service Director

Group 1 Automotive • $90K — $120K *
Dallas, TX 75217In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in automotive service management (Service Manager, Fixed Ops Manager)
  • Proven experience leading high-performing service teams
  • Strong knowledge of dealership operations (service, parts, warranty)
  • Experience with DMS platforms (CDK Drive, Reynolds & Reynolds)
  • Ability to analyze financial reports and manage budgets
  • Understanding of service KPIs and customer satisfaction metrics
  • Excellent communication and conflict resolution skills
  • Strong organizational and problem-solving abilities
  • OEM certifications or manufacturer experience (preferred)
  • High school diploma required; Bachelor’s degree preferred

Responsibilities

  • Oversee all fixed operations in the service department for efficiency and profitability
  • Lead and develop service advisors, technicians, and support staff
  • Establish and enforce service processes aligned with dealership standards
  • Monitor and improve key performance indicators like labor sales and customer retention
  • Utilize management systems to manage workflows and operational performance
  • Ensure accurate repair order documentation and warranty compliance
  • Manage departmental budgets and drive revenue growth
  • Collaborate with Parts, Sales, and Finance to optimize dealership performance
  • Handle escalated customer concerns and maintain high CSI scores
  • Ensure compliance with safety regulations and manufacturer guidelines
  • Analyze service metrics and implement process improvements
  • Maintain relationships with OEM representatives and vendors

Benefits

  • Opportunities for professional development and training
  • A collaborative work environment with multiple departments
  • Involvement in strategic decision-making processes
  • Access to cutting-edge dealership management systems
  • Potential for leadership role growth within the group
Full Job Description
Overview

Group 1 Automotive is seeking  experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.

Responsibilities 
  • Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction
  • Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management
  • Establish and enforce service processes aligned with dealership standards and OEM requirements
  • Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention
  • Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance
  • Ensure accurate repair order documentation, billing, and warranty compliance
  • Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning
  • Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance
  • Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
  • Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines
  • Analyze service metrics and implement process improvements to increase efficiency and profitability
  • Maintain strong relationships with OEM representatives and vendors
Qualifications

 

  • 3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)
  • Proven leadership experience managing high-performing service teams in a dealership environment
  • Strong knowledge of dealership operations, including service, parts, and warranty processes
  • Experience using dealership management systems such as CDK Drive, Reynolds & Reynolds, or similar DMS platforms
  • Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability
  • In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards
  • Excellent communication, leadership, and conflict resolution skills
  • Ability to thrive in a fast-paced, high-volume dealership environment
  • Strong organizational and problem-solving abilities with attention to detail
  • OEM certifications or manufacturer experience (preferred but not required)
  • High school diploma required; Bachelor’s degree in Business or Automotive Management preferred

 

About Group 1 Automotive

Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers in more than a dozen states. Group 1 Automotive also has a handful of franchises in the UK. The company's dealerships offer new (60% of sales) and used cars and light trucks under more than 30 different brands. It also offers financing, provides maintenance and repair services, and sells replacement parts.

Group 1 Automotive Careers

Join the dynamic team at Group 1 Automotive, a leader in automotive retail and service. We are currently expanding our team globally, offering unparalleled job opportunities for professionals passionate about the automotive industry.

Work You’ll Do

At Group 1 Automotive, you will be part of a team that is dedicated to innovation and excellence. Our company is committed to your professional growth and development, providing a platform where your skills can shine and lead to significant career advancements. Whether you are looking for a leadership role or a position to kickstart your career, Group 1 Automotive has a place for you.

Explore Our Diverse Opportunities

From sales to service, technology to management, Group 1 Automotive offers a variety of career paths filled with promising job opportunities. Our commitment to diversity and inclusive culture ensures that every team member is valued and given the chance to succeed.

Internship Programs

Kickstart your career with Group 1 Automotive through our internship programs. These opportunities allow you to gain hands-on experience, develop essential industry skills, and network with professionals. Internships can often lead to full-time positions, making them a great stepping stone for ambitious students and recent graduates.

Professional Growth and Benefits

Group 1 Automotive is not just about hiring; it's about nurturing leadership and facilitating continuous professional development. We offer robust training programs, including diversity training and leadership workshops, to help you grow at every stage of your career. Our benefits package is designed to support the well-being and financial security of our team members and their families.

Join Our Team

We are looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our careers page. Prepare your resume, ace the interview, and join a company that values innovation and leadership.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new and exciting opportunities.

Group 1 Automotive and You

At Group 1 Automotive, we empower our employees to take charge of their careers. With support for networking, continuous training, and access to global opportunities, the potential for growth is limitless. Be part of a team that drives the automotive industry forward, embracing challenges and celebrating successes together.

Explore Group 1 Automotive Jobs Today

Discover the career you’ve always wanted with Group 1 Automotive. Visit our jobs portal to explore current openings, submit your resume, and take the first step towards a rewarding career with us. Your future in the automotive industry starts here!

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. SEARCH GROUP 1 AUTOMOTIVE JOBS

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Learn more about Group 1 Automotive
Size
13,711 employees
Market Cap
$2.5 billion
Industry
Manufacturing & Automotive
Net Income
$286.4 million
Founded
1997
5 Year Trend
+4.4%
Revenue
$10.8 billion
NASDAQ
GPI
* Ladders Estimates

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