Brief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for a Service Desk Manager role who shall provide direction, administration, quality assurance, leadership, and day-to-day oversight of the service desk staff. The support provided to the Government organization is located offsite at contractor site.
Requirements and Primary Responsibilities:- A minimum of a BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.
- The manager must demonstrate five (5) years of successful leadership or equivalent experience.
- Responsible for overall project management of complex, multi-task IT contracts.
- Plan, organize and manage groups of employees engaged in various technical duties.
- Provide administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources; coordinates approved task order; establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production.
- Provides the customer representatives with the status and activities of personnel covered under contract; responds to administrative or technical requests from the customer representative; and applies continuous evaluation and control measures; works without supervision.
- Possess an ITIL certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager is preferred.
- Able to obtain and maintain a Public Trust.
