Job Description

The Service Desk Lead will oversee all system operations activities, develop and enforce operational policies, mentor junior staff, and manage large-scale projects. Develop and maintain the System Operations Plan and coordinate between different operational teams. Establish operational standards and best practices, lead operational reviews and assessments, and ensure integration of all operational components. Analyze operational performance metrics and recommend improvements, manage operational risks, and collaborate with program management to align operational solutions with program objectives. Design and implement operational improvements to enhance efficiency and reliability, establish incident management and problem management processes, and develop capacity planning strategies to ensure adequate resources. Lead operational readiness activities for new system deployments, coordinate operational activities across multiple teams and environments, and ensure compliance with security and regulatory requirements. Develop and manage operational budgets, establish service level agreements for operational services, and represent operations in cross-functional leadership forums.

Must have:

• Minimum 8 years of operations management experience in government or complex enterprise settings
• Proven leadership and process improvement ability
• Must meet DoD 8140 requirements
• Bachelor's degree (or an additional 4 years of equivalent experience)

Security Clearance:

• Active TS/SCI clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$116,900-$243,100 USD