4+ years of experience in service design, consumer research, or experience strategy.
Proven ability in experience mapping and journey mapping.
Strong skill in synthesizing complex information and managing ambiguity.
Excellent facilitation skills to engage stakeholders at all levels.
Familiarity with human-centered design and systems thinking.
Responsibilities
Facilitate cross-functional workshops and stakeholder discussions.
Guide teams to identify experience delivery and improvement opportunities.
Document and visualize end-to-end consumer and employee experiences.
Conduct interviews to gather institutional knowledge and business requirements.
Translate complex concepts into clear narratives and visual models.
Create service design artifacts to aid decision-making and organizational alignment.
Benefits
Collaboration with diverse teams across multiple functions.
Opportunities for professional growth and development in service design.
Access to a range of visualization tools to enhance work efficiency.
Engagement in impactful projects that influence customer experience.
Full Job Description
Service Designer (Intermediate)
Key Responsibilities
Facilitate workshops, working sessions, and stakeholder discussions across business, product, operations, technology, customer support, and other functions.
Guide teams toward a shared understanding of how experiences are delivered and where opportunities for improvement exist.
Document and visualize end-to-end consumer and employee experiences across channels, touchpoints, and organizational boundaries.
Conduct stakeholder interviews to uncover institutional knowledge, operational context, and business requirements
Translate complex concepts into clear narratives, frameworks, and visual models.
Create service blueprints, ecosystem maps, journey maps, operating model visualizations, and other service design artifacts that support decision-making and organizational alignment.
Top Required Skills Service Design & Experience Mapping (4+ Years)
Service design methodology
Experience mapping
Journey mapping
Operational ecosystem mapping
Systems thinking
Visualization & Insight Translation (4+ Years)
Translating complex concepts into visual frameworks
Strong ability to synthesize large volumes of information and work effectively with ambiguity.
Experience translating complex information into clear visual deliverables and actionable insights.
Excellent written, verbal, and facilitation skills with the ability to present to stakeholders at all organizational levels, including executive leadership.
Familiarity with human-centered design, service design methodologies, and systems thinking.
Preferred Qualifications
Experience creating service design artifacts such as service blueprints, ecosystem maps, operating model maps, customer journeys, and systems maps.
Background working within large, matrixed organizations with multiple business units and channels.
Proficiency with visualization and collaboration tools including FigJam, Lucidchart, or similar platforms.
