Due to continued growth, we are looking to add a
Service Department Manager to our
Auburn, ME team. This role oversees and supports service department operations, with responsibility for customer satisfaction, scheduling and dispatch, material coordination, quoting, and service-team leadership. Success in this role requires strong operational leadership, clear communication, customer focus, organization, and fire/life-safety industry knowledge.
Key Responsibilities:
- Develop and communicate branch service sales goals and budgets.
- Ensure adherence to corporate credit policies and procedures.
- Ensure clients receive quality service, responsive follow-up, and courteous support.
- Interface directly with customers to resolve service-related issues.
- Plan goals and objectives for service operations.
- Coordinate parts and equipment needed to perform service work.
- Schedule, prioritize, and dispatch service requests.
- Manage service work with customers and other trades as required.
- Prepare sales quotes for service and inspections and review sales staff quotes for accuracy as needed.
- Maintain the service fleet and materials to support ongoing operational needs.
- Communicate direction and information clearly with management, employees, clients, and external vendors.
- Directly supervise service employees working in the office and field.
- Perform other related duties as required.
Qualifications:
- High school diploma or equivalent.
- At least five years of fire protection or related industry experience.
- Prior business experience.
- Valid driver's license.
- Strong written and verbal communication skills.
- Strong interpersonal and customer-service skills.
- Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other work-related documents.
- Ability to prepare routine reports and correspondence.
- Ability to solve practical problems and interpret written, oral, diagram, and schedule-based instructions.
- Ability to perform basic business and mathematical calculations.
Preferred Qualifications:
Physical Demands & Work Environment:
- Perform office, shop, and on-site work in moderately noisy environments.
- Stand, walk, sit, reach, climb, balance, stoop, kneel, and crouch on a daily basis.
- Work periodically in wet or humid conditions, near moving mechanical parts, and around fumes.
- Perform regular computer work.
COMPENSATION
The salary for this role is
$90,000 to $120,000 per year, based on experience and qualifications.
