Service Delivery Supervisor, National Workers' Compensation Services

LifeWorks, Inc. • $80K — $94K *
Ottawa, ON K1G 3J6In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Human Resource Management/Industrial Relations or related field
  • 7+ years of experience in occupational injury management in Canada
  • Team leadership or management experience
  • Project management experience is an asset
  • Strong collaborative skills
  • Demonstrated organizational and priority management abilities
  • Excellent communication skills
  • Bilingual English and French is an asset

Responsibilities

  • Oversee employee experience and engagement
  • Promote a trustworthy and collaborative team environment
  • Communicate company vision engagingly to the team
  • Set and monitor performance objectives for team members
  • Act as a main point of contact for operational questions
  • Understand client business issues to ensure satisfaction
  • Lead client relations and enhance health and safety culture
  • Conduct assessments of client satisfaction
  • Manage client portfolio and occupational injury/illness services
  • Develop and define quality control metrics and tools
  • Perform quality audits to ensure compliance with service standards
  • Identify barriers to business objectives and propose improvements
  • Initiate process improvements based on best practices
  • Assist in setting priorities for annual improvement plans
  • Engage in organization-wide transformation projects

Benefits

  • Professional development opportunities
  • Collaborative and supportive work culture
  • Health and wellness programs
  • Flexibility in work arrangements
  • Participation in nationwide organizational projects
Full Job Description
Summary:

Working in a matrix team as a Supervisor, Service Delivery, you will play a lead role in the continual enhancement of our competitive position by developing and implementing innovative ideas in the management of human resources and of occupational injuries and illnesses.

Responsibilities:

Talent Management

  • Oversee the employee experience within the team and ensure a high level of engagement by our employees
  • Ensure that the work environment promotes an atmosphere of mutual trust, a collaborative approach based on the pleasure of working as a team, and team member accountability
  • Communicate the company vision and guidelines clearly, fluidly and engagingly, to guide the team and ensure effective work planning
  • Set stimulating performance objectives and ensure that all team members have the skills required to meet them
  • Be the go-to person for questions about operations and/or the organization

Client Management

  • Maintain a good grasp of the client’s business issues so that appropriate services can be provided and client satisfaction ensured
  • Be a leader for clients with respect to both business relations and expertise, to have a positive impact on their health and safety culture
  • Conduct regular assessments of client satisfaction with our services
  • Manage a portfolio of clients and offer occupational injury/illness management services (maximum of 20% of total workload)

Service Quality Management

  • Assist with the definition and development of indicators, dashboards and other quality control tools
  • Conduct weekly quality audits to ensure that the services provided meet internal quality standards and comply with the service agreements with our clients

Innovation and Continuous Improvement Management

  • Identify barriers that could hinder the achievement of business objectives and make recommendations for innovations and improvements
  • Keep abreast of best practices and initiate improvements to internal processes and tools
  • Help identify intervention priorities and assist with the establishment of an annual innovation and continuous improvement plan for the National Workers' Compensation Services team
  • Participate in Canada-wide organizational transformation projects

Succeeding as a Supervisor, Service Delivery will require the following core qualifications and skills:

  • Bachelor’s degree in Human Resource Management/Industrial Relations, or a college diploma (DEC) in a related field (law, business administration, human resources)
  • 7+ years of progressive experience in occupational injury management in Canada
  • Experience in team leadership / management
  • Project management experience considered an asset
  • Ability to act as a team player who values collaboration
  • Demonstrated entrepreneurial spirit, combined with strong organizational skills including priority management
  • Excellent communication skills
  • Bilingual fluency in English and French (spoken and written) is an asset

Salary Range: $80,000 - $94,000 CAD

Bonus: 10%

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About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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