Service Delivery Manager

Infosys Limited Digital$90K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT service delivery with a strong emphasis on cloud and database operations management.
  • Demonstrated team management and stakeholder management capabilities.
  • Familiarity with vendor management processes.
  • Proficient in ServiceNow ITSM, Jira, and ITIL v4 practices.
  • Holds a Bachelor's degree or foreign equivalent; equivalent professional experience may be considered.

Responsibilities

  • Define project objectives and scope in line with business goals, collaborating with stakeholders.
  • Build and maintain robust client relationships, providing regular project updates.
  • Drive process improvement; review project deliverables and implement innovative IT infrastructure methodologies.
  • Identify potential risks and develop strategies to mitigate them, ensuring project success.
  • Manage project estimates, oversee budget performance, and optimize resource allocation.
  • Support the preparation of technical and commercial proposals tailored to client needs.
  • Lead scope changes and manage client requirements with due estimation and contractual updates.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • Long-term and short-term disability insurance support.
  • Health and dependent care reimbursement accounts available.
  • Various insurances including accident, critical illness, hospital indemnity, and legal.
  • 401(k) plan with contributions based on salary level.
  • Generous paid holidays along with paid time off.
Full Job Description
Job Description

In the assigned Job Role of Infrastructure Project Lead 2, your Area Of Responsibility will be as below:
• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Build and maintain strong client relationships, providing regular updates to ensure alignment and transparency
• Drive process improvement by reviewing project deliverables and incorporating innovative methodologies and tools related to IT infrastructure
• Identify potential risks and implement mitigation strategies to ensure successful project outcomes
• Develop and manage project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
• Lead scope changes and manage client requirements, ensuring proper estimation, approval, and contractual updates

Your contribution to the team:
• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

Required Skill and Experience

Experience in IT service delivery with significant focus on cloud and database operations management. Team management skills, stakeholder management, vendor management.

ServiceNow ITSM, Jira, ITIL v4 practices

Preferred Skill and Experience
• AWS FinOps - Cost Governance
• Experience in finding automation opportunities in AWS Cloud and track till implementation
• Experience in conducting DR drills and handling real DR situations in AWS Cloud

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

Prepare for Your Interview

When applying for a position at Infosys Limited Digital, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company’s needs and values.

Stay Connected with Career Insights

Keep up to date with the latest in career opportunities and industry trends by subscribing to Infosys Limited Digital’s career blog. Gain insights from insiders and stay informed about new openings and company news.

Apply Now

Discover the exciting and rewarding career opportunities at Infosys Limited Digital. Search for open positions that align with your professional skills and interests. Infosys Limited Digital is looking for passionate, curious, and innovative team players ready to make a significant impact in the digital world.

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