Job DescriptionSafety-Kleen in
Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.
Responsibilities- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Train, develop, and manage sales and service route drivers
- Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
- Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
- Fulfill duties of route driver when s/he is absent
- Provide field coaching and sales training to route drivers
- Meet with customers periodically to discuss needs
- Increase sales portfolio by identifying opportunities
- Schedule services to prevent and resolve route issues and complaints
- Ensure completion and organization of all mandated paperwork and files.
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Perform other duties as assigned
Qualifications- Class B CDL
- Obtain Hazmat and Tanker endorsements within 90 days of employment
- Leadership experience
- Intermediate computer skills
- Excellent customer service skills
- Excellent organization and attention to detail
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
Preferred Qualifications: - Previous route driver experience
- Previous dispatch/logistics experience
