Location: Remote | Canada
Type: Full time | permanent
Team: Service Delivery

YOUR IMPACT
We rely on you to orchestrate and evolve, not just maintain. This role helps maximize the value delivered to our clients by ensuring the delivery of integrated, high-performing, and sustainable technology services. You will work on the implementation and operation of technology solutions for some of the world's leading brands. Your success will be measured by the quality of services delivered, the stability of environments, operational profitability, and customer satisfaction.

YOUR TEAM
We hire top talent and give them the space to thrive. You will work closely with a multidisciplinary team of service managers, project leaders, and technical experts. No ego, just smart people solving complex problems together, in close collaboration with Sales, Architecture, Product, and Finance teams. The core mission is to deliver lasting value to clients, ensure operational excellence, and build strong, trusted partnerships.

WHAT TO EXPECT
Your day to day will look like this:

• Solution delivery and operationalization
  Coordination of initiatives, optimized resource allocation, alignment of solutions with client needs, and seamless transition into operational environments.
• Performance, service quality, and compliance
  Definition and monitoring of KPIs, SLAs, and XLAs, governance of ITIL processes, and continuous improvement to ensure service stability and quality.
• Risk, security, and service continuity
  Deployment of control mechanisms, collaboration with IT and security teams, management of deviations, and maintenance of service continuity plans.
• Client relationship and governance
  Primary point of contact for escalations, leadership of governance committees, and proactive communication on performance, risks, and action plans.
• Continuous improvement and financial management
  Performance analysis to improve quality, productivity, and profitability, maintenance of financial forecasts, and optimization of revenue realization.

THE EXPERIENCE WE ARE LOOKING FOR
The following experience will help you succeed in this role. However, if you don't meet all these criteria, we will be happy to consider your application, because we're looking for potential first.

• IT service management expertise
  Strong command of ITIL practices, service management processes, and complex IT environments.
• Leadership and influence
  Proven leadership, strong organizational skills, and results orientation, with the ability to operate effectively in a matrix environment and lead through influence.
• Project management and digital transformation
  Demonstrated experience managing technology projects and supporting digital transformation initiatives.
• Communication and client relationship management
  Excellent communication skills and the ability to manage strategic client relationships.
• Education and experience
  Degree in computer science, engineering, or business, 10+ years of experience in similar roles, and ITIL, SAFe, PMP, or equivalent certifications strongly preferred.

OUR OFFER

• Remote work: The choice is yours, work from home or from one of our offices.
• Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days.
• Insurance: You're covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee).
• Telemedicine: Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support.
• Group RRSP: If you contribute, Ateko will match up to 2% of your annual salary.
• Professional development: Your goals are part of our journey. From certification pathways to cutting-edge learning programs, we help you make sure you're always leveling up.

We're building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs.

NEXT STEPS

• Apply! We consider applications as they come in, and you will hear from us no matter what the decision.
• If we move ahead, a recruiter will invite you to a first interview over Teams.
• If there is a fit with the role we will invite you to meet the direct team (1 to 3 interviews depending on the role).
• We've reached the offer stage!