Position Location: This role is hybrid remote/in-office and supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area.
Our
Service Coordinator Supervisors lead teams responsible for laying the foundation for the customer's overall service experience. The right candidate will effectively manage the set-up, planning, scheduling, and dispatch of onsite and remote service activities and resources and enable data driven services to ensure customer expectations and commitments are met.
As a Service Coordinator Supervisor, you will:- Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
- Act as the point of escalation for customers with concerns over scheduling and dispatching.
- Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists.
- Complete service request and dispatch documentation.
- Review, process, and distribute service documentation through the SAP service platform.
- Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders.
- Support project profitability through cost containment procedures and processes.
- Travel between branch locations as needed.
You will make an impact with these qualifications Basic Qualifications:
- High school diploma or state-recognized GED
- 2+ years of experience in customer service, field coordination, administration, or operations
- Must be able to demonstrate:
- Organizational and interpersonal skills
- The ability to read and understand customer service contracts
- Experience with Microsoft Office and business software systems (e.g., SAP)
- Verbal and written communication skills in English
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications
- Associate degree
- Familiarity or experience with HVAC, Fire Alarm, or Security systems
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Ready to create your own journey? Join us today!
You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $73,756 - $126,439 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
