Service Contracts CoordinatorLocation: 85 Woodridge Dr. Amherst, NY
Reports To: Manager - Client and Field Services
About the role:
As a Service Contracts Coordinator, you will play a key role in supporting the lifecycle of service agreements and ensuring delivery against customer commitments. You will work cross-functionally with service, sales and external partners to manage contracts, coordinate service execution and drive a high level of customer experience.
What Will You Do? - Manage service contracts, warranties and customer entitlements (SLAs), ensuring accuracy and compliance
- Coordinate preventive maintenance (PM) and service activities with customers and delivery partners
- Track Contact renewals, expirations and extensions: proactively support renewal planning
- Prepare and manage time & material (T&M) quotes, including scope validation and partner coordination
- Support RFQ processes and collaborate with external service providers to meet customer requirements
- Review service documentation to ensure work performed aligns with contractual scope
- Validate partner invoices against purchase orders and support the invoicing process
- Monitor service delivery performance to ensure on time execution and SLA adherence
- Serve as a primary point of contact for customer inquiries via phone, email and service systems
What Qualifications Will Make You Successful? - Associate or bachelor's degree in business, Operations, or related field preferred
- 2 + years of experience in service coordination, contracts administration, or customer support
- Experience with ERP/CRM systems (e.g. Acumatica, SAP, Salesforce) preferred
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication skills and customer-focused mindset
- High attention to detail with strong problem - solving capabilities
Key Competencies - Accountability and ownership
- Collaboration across teams and partners
- Ability to prioritize and work in a fast paced, dynamic environment
- Process discipline and data accuracy
For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
