Brillio

Service Cloud Architect - R01526359

Brillio$125K — $150K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience with omni-channel implementation and case management strategies.
  • Proficiency in telephony integration and workforce management solutions.
  • Basic understanding of Einstein analytics; advanced knowledge preferred.
  • Familiarity with Salesforce best practices and architectural limitations.
  • Ability to communicate effectively with cross-functional teams.

Responsibilities

  • Lead omni-channel implementation projects from planning to execution.
  • Oversee case load balancing and provide solutions for issues.
  • Implement and manage CTI and telephony systems within Salesforce.
  • Enhance user experience for clients and support personnel.
  • Collaborate with architects from various teams on proposed solutions.

Benefits

  • Opportunity to work with cutting-edge Salesforce technologies.
  • Collaborative work environment fostering innovative solutions.
  • Career growth potential within a fast-paced tech company.
  • Access to various professional development resources.
Full Job Description
Netsuite Solution Architect
Job requirements
  • Must have :
  • Omni channel implementation
  • Live agent
  • Entire case management and case warming approaches
  • Case load balancing issue and solution handlings
  • CTI and telephony implmentation
  • Workforce management
  • Basics of einstein
  • Nice to have :
  • Advanced einstien
  • Enhancing client, support user and end client experience
  • Inter communication with architects of other teams before and after proposing a solution
  • Calm and cool and should have lot of patience for issue handling
  • General skills :
  • Salesforce best practices
  • salesforce architectural practices and limitations
  • 360 degree view implementation
  • Integrations with other systems (handling and proposing solution)
  • conga composer
  • Specialization:
  • Salesforce Service Cloud : Architect
  • Know more about Brillio:
  • PPE: https://www.brillio.com/platform-and-product-engineering/
  • DAE: https://www.brillio.com/services-data-analytics/
  • CES: https://www.brillio.com/services-customer-experience-services/
  • DI: https://www.brillio.com/services-digital-infrastructure/
  • Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
  • #LI-UV1


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About Brillio

Brillio is a technology consulting and technology services company focused on the implementation of digital technologies.

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Learn more about Brillio
Industry
Founded
2014

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