Short Description

Bring your curiosity to work as our next Service Center Manager. You will be part of our Geismar Service Center team reporting to the Outside Sales Manager. In this role, your mission is to drive the growth of the PTS service and parts business for portable industrial equipment by delivering a consistent, high-quality, customer-focused service experience. You will contribute directly to how we create high-quality products and solutions for our customers.

You will also:

Lead all service operations-including work in progress, recruiting, and financial performance-while strengthening Atlas Copco's service structure through improved communication, technical support, and local service presence.

Ensure rapid, accurate diagnostics and efficient equipment turnaround by prioritizing critical repairs, proactively managing parts and vendor solutions, and completing warranty and service bulletin work. Maintain clear, detailed communication with customers throughout the service lifecycle, providing full transparency on equipment condition and readiness.

Champion operational excellence by ensuring every unit, whether customer-owned, demo, or resale, is safe, reliable, and fully prepared for use, while serving as the primary problem-solver for all equipment-related issues within the service territory.

Your day-to-day

Roles and Responsibilities:

• Develop and promote the service aspect of our business to generate profitable service revenue, and to maintain customer satisfaction with our equipment.
• Supervise and work with technicians in the shop and field to ensure they understand expectations and are performing consistently at a high level.
• Manage all service resources as required to achieve targeted goals and objectives.
• Plan all service jobs (workshop and field) using the planning board tool, following all processes and using the systems in an efficient manner.
• Review the entry and accuracy of worked hours entered by service technicians using MAM2 on a daily basis.
• Implement procedures to ensure all service activities are performed in an organized and structured manner.
• Assess the skill levels of the service technicians and ensure all technicians (and temporary workers) participate in competence development activities related to products and technical service to get the job done right first time.
• Handle warranty related issues with customers and customer center employees.
• Lead, manage, coach, and train employees in a manner that is consistent with our company's culture and management philosophy.
• Organize, document and maintain procedures for all Service functions.
• Manage Safety, Health, Environmental and Quality (SHEQ) standards for the facility including, but not limited to, understanding and following the Atlas Copco Group SHEQ policy, working safely and wearing appropriate PPE, completing safety walks and quality checks, and maintaining facility compliance with environmental aspects
• Create a proactive, resourceful, and self-directed organization, that can respond to customer requirements immediately, efficiently and effectively.
• Conduct failure analysis and train technicians and other Regional employees on failure analysis related to recurring issues at a customer site. Relentlessly pursue solutions until the issue has been resolved.
• In the absence of other members of the management team, lead other groups in the conduct of Atlas Copco business in the territory (Parts, Sales, Warehousing, etc.)
• Maintain all assigned resources and facilities to the highest state of readiness possible, following Regional 5S guidelines, and company policies and procedures.
• Ensure service center compliance with all Safety and Environmental guidelines set forth by the company and the Group. Manage all safety and training programs for the service center.
• Communicate Service activities with the management team in the customer center and work together to grow the service business.
• Prepare and provide information needed for reporting.
• Communicate Work in Progress and Financial Report information.
• Demonstrate discretion, courtesy, and professionalism in communications. Calmly resolve customer issues and minimize interpersonal conflicts internal and external to the company.
• Communicate warranty issues, equipment reliability issues, and product improvements in a clear, professional manner with Product Company and Customer Center employees.
• Maintain issue logs, failure analysis reports, and schedules for technicians, keeping them updated weekly and ensuring that other managers are informed of service activities.
• Work to understand and utilize information and communication systems and tools - i.e. SAP, MS Office 365, etc.
• Provide training to employees on machines, systems and the operation of Atlas Copco construction equipment. Maintain and support company efforts to get all technicians certified on all pieces of Atlas Copco equipment supported by the Service Center.
• Perform other duties as assigned.

Your skills and experience

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience:

• A minimum of 3-5 years of service supervision experience is required, with a strong preference for candidates with hands-on technical service expertise. This includes experience maintaining and repairing compressed air equipment, dewatering pumps, generators, energy storage systems, or similar equipment.
• Proven expertise in service execution, particularly the maintenance, overhaul, and repair of a wide range of portable industrial equipment-is highly preferred.
• We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Education:

• Relevant hands-on experience in service, operations, or business management environments is required.
• A 4-year bachelor's degree in business management or a related field is preferred but not required.

Supervisory Responsibilities:

This position supervises a team of shop and field service technicians, including the following:

• Provides direction, coordination and evaluation of the service center's aftermarket employees.
• Manages a team of non-supervisory employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and delegating work; appraising performance; recognizing/rewarding and disciplining employees; addressing complaints and resolving problems.

Skills:

• Strong communication skills with required English fluency, including the ability to read and interpret technical documents, regulations, blueprints, schematics, and business publications; write reports and procedures; and effectively present information to diverse audiences.
• Solid mathematical aptitude, including proficiency with basic arithmetic, fractions, percentages, ratios, and proportions, and the ability to apply these concepts to practical work situations.
• Advanced analytical and problem-solving abilities, including collecting and evaluating data, drawing logical conclusions, interpreting complex formulas and graphs, and resolving issues in dynamic environments with limited standardization.
• Advanced computer proficiency, including experience with email, word processing, spreadsheets, accounting systems, contact management systems, and maintenance planning and scheduling software.

Travel:

This position requires limited travel (up to 10%).

Your compensation and benefits

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Your location

This role requires you to work on-site at Cypress Equipment Services Inc in Geismar, Louisiana. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.