5-7 years of relevant experience in automotive service management or a related field
Strong leadership skills and demonstrated ability to effectively manage team members
Excellent time management abilities and organizational skills
Outstanding verbal and written communication skills
Professional appearance and commitment to customer service standards
Proven track record of achieving high customer satisfaction and sales results
Valid driver's license with a clean driving record
Responsibilities
Oversee service orders ensuring prompt and courteous customer service.
Own the customer experience, executing additional tasks to create a positive impression.
Provide personalized support for owner inquiries via phone or in person.
Manage daily technician time and ensure it is sold effectively to service customers.
Allocate tasks among technicians for optimal workflow efficiency.
Address technical inquiries regarding vehicle services and repairs.
Maintain Customer Happiness scores above company standards.
Benefits
Comprehensive medical, dental, and vision insurance options
Paid sick and vacation time
Flexible scheduling to balance work and personal life
401K retirement savings plan
Free uniforms provided for staff
Opportunities for advancement into management roles
Supportive family-like work environment with monthly appreciation events
Full Job Description
What We Offer
Highly competitive wages *($80,000-$160,000) depending on experience*
Medical, dental, and vision insurance
Paid sick time
Paid vacation time
Flexible schedule
401K
Direct deposit
Free uniforms
Opportunities to move into management/leadership positions
Stable work environment with a family feel
Monthly employee appreciation events
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
