Qualifications

• 5-7 years of customer service experience preferred
• Must possess a valid driver's license
• Demonstrates honesty and transparency
• Ability to maintain a positive and friendly attitude
• Strong team player with high energy
• Commitment to a long-term career with growth potential
• Displays personal and professional integrity

Responsibilities

• Greet customers promptly and courteously
• Obtain detailed customer and vehicle information
• Report vehicle symptoms as described by customers
• Recommend maintenance based on vehicle age, mileage, and history
• Prepare accurate cost estimates for labor and parts
• Monitor vehicle progress and update customers regularly
• Ensure final invoices match the work completed and explain charges clearly

Benefits

• Generous pay plan with bonus opportunities
• State-of-the-art facility
• Fully vested traditional/Roth IRA 401(k) with company match
• Paid time off including sick and vacation days
• Comprehensive health, dental, and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability coverage
• 24/7 employee assistance program for up to 10 sessions annually
• Health savings account (HSA) and flexible spending account (FSA)
• Access to financial planning resources
• Identity theft protection and legal support
• Ongoing training and professional development opportunities
• Clear paths for advancement within the organization