About the RoleAs a
Service Advisor, you are the primary point of contact between our customers and the service department. This is a highly visible, customer-facing role that requires professionalism, empathy, and strong communication skills. You will guide customers through the entire service experience-from arrival to vehicle delivery-ensuring clear communication, accurate documentation, and a consistently positive experience.
This role is ideal for an experienced Service Advisor who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality service and building long-term customer relationships.
Key Responsibilities- Greet customers promptly and ensure a welcoming, professional first impression across the service drive
- Serve as a trusted point of contact for customer questions, concerns, and service needs
- Listen actively to customer concerns and document vehicle issues accurately and thoroughly
- Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms
- Write and review repair orders for accuracy while coordinating closely with technicians and the parts department
- Monitor vehicle progress and provide proactive, timely updates to customers
- Present service recommendations with transparency, integrity, and a customer-first approach
- Maintain efficient workflow by communicating effectively across the service team
- Follow up with customers after service to ensure satisfaction and address any outstanding concerns
- Uphold dealership and manufacturer standards, policies, and procedures
Compensation- Competitive commission-based compensation
- Estimated annual earnings range: $50,000 - $150,000, based on performance
Schedule- Day shift
- 5-day work week
- Weekend availability may be required based on service department needs
Benefits- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Training and Development
- Opportunities for Career Advancement
- Employee discounts on vehicles and services
- Access to industry-leading automotive software
