Penske Automotive Group

Service Advisor

Penske Automotive Group • $70K — $110K *
Escondido, CA 92027In-Person
Retail & Consumer Goods
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Genuine interest in exceptional customer service.
  • Friendly, reliable team player with enthusiasm.
  • Strong communication, interpersonal, and organizational skills.
  • Ability to thrive in a fast-paced, results-oriented environment.
  • High school diploma or equivalent; prior experience in service department preferred.
  • Valid Driver's License.

Responsibilities

  • Serve as the main point of contact for customer interactions regarding vehicle service.
  • Schedule appointments and review customer service history efficiently.
  • Provide accurate maintenance and repair cost estimates to customers.
  • Communicate technical service information in an understandable way.
  • Strive to meet challenging monthly sales goals and improve service processes.
  • Ensure outstanding service experience for customers throughout their ownership journey.

Benefits

  • Competitive compensation with base pay plus commission.
  • Opportunities for career growth and advancement.
  • Dynamic work environment in the automotive industry.
  • Participation in a leading customer service team.
Full Job Description
Honda of Escondido, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

Pay for this position is minimum wage plus commissions. Expected pay is $70,000 to $110,000/year.

WHAT WE ARE LOOKING FOR
  • Genuine interest in providing an exceptional customer experience.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE
  • Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
  • Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
  • Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
  • Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Competencies
  • Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
  • Able to take direction from multiple employees and prioritize work
  • Good communication skills, including the ability to listen to customers and determine how to assist them
  • Ability to work well in a team environment
  • Knowledge of automotive systems, tools, and repair processes
  • Outstanding attention to detail with a commitment to quality
  • Ability to use technical reference materials and technical manuals in written and online formats
  • Ability to communicate technical terms to non-technical audience
  • Ability to follow processes to ensure quality and safety
  • Effective time management skills and ability to prioritize


Supervisory Responsibility

None

Work Environment/ Physical Demands
Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.
Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
This position involves repetitive motion
This position requires the ability to talk and hear
Must be able to wear all required personal protective equipment
May work in extreme heat or cold
May encounter hazards

Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.

Required Education and Experience
High school diploma or the equivalent or equivalent combination of education and experience.

Preferred Education and Experience
Prior experience in service department.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License.

About Penske Automotive Group

Penske Automotive Group, Inc. is an automotive retailer. The Company is engaged in the sale of new and used motor vehicles and related products and services, including vehicle service, collision repair, and placement of finance and lease contracts, third-party insurance products and other aftermarket products. The Company operates dealerships under franchise agreements with a number of automotive manufacturers and distributors. The Company operates in two segments: Retail, consisting of its automotive retail operations and PAG Investments, consisting of its investments in non-automotive retail operations. The Retail reportable segment includes all automotive dealerships and all departments relevant to the operation of the dealerships and the retail automotive joint ventures. In March 2014, the Company acquired BMW of Greenwich located in Greenwich, Connecticut.

Penske Automotive Group Careers

Join the dynamic team at Penske Automotive Group, a leader in the automotive industry, and accelerate your career with a company known for innovation, leadership, and a commitment to diversity and professional growth.

Work You’ll Do

At Penske Automotive Group, we offer more than just job opportunities; we provide a platform for you to master your professional journey in the automotive sector. As part of our team, you will engage in work that pushes the boundaries of what's possible in automotive sales, service, and management. Our culture thrives on innovation and leadership, fostering an environment where you can grow through diverse experiences and robust training programs.

Lead Your Career Forward

Step into a role that places you at the intersection of industry expertise and digital innovation. Penske Automotive Group is not just hiring; we are building a future where our team members lead the market through transformative leadership and strategic networking. With positions ranging from entry-level to executive, your career path at Penske Automotive Group can be as vast as your ambitions.

Innovative Work Environment

Join a team of over 23,000 dedicated professionals globally, who are empowered to explore new ideas and push the limits of the automotive industry. Our commitment to innovation is evident in our approach to solutions and services that meet the evolving needs of our customers and the market.

Be Part of a Great Team

Working at Penske Automotive Group means being part of a unique culture where your skills are valued and your contributions are celebrated. Our team benefits from unparalleled capabilities, leadership development, and the opportunity to work on wide-ranging projects utilizing cutting-edge automotive technology.

Future-Proof Your Career

With Penske Automotive Group, your career is future-proofed with endless opportunities to advance. We support your growth with extensive training, development programs, and certifications that are recognized industry-wide. Whether you're looking for an internship, a full-time position, or leadership roles, you'll find that our commitment to career development sets us apart.

Explore Job Opportunities and Internships

Discover the various employment paths at Penske Automotive Group, from internships that offer real-world experience to full-time positions that challenge and reward. Our hiring process is designed to identify and nurture talent, focusing on matching your skills and interests with the right opportunities within our company.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to drive their careers forward.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Penske Automotive Group.

Penske Automotive Group—Driving Careers Forward

At Penske Automotive Group, we don’t just offer jobs; we offer careers that make a difference. Join us and be part of a team that is redefining the automotive landscape through innovation, diversity, and unwavering leadership.
Learn more about Penske Automotive Group
Size
25,000 employees
Market Cap
$7.9 billion
Industry
Manufacturing & Automotive
Net Income
$543.6 million
Founded
1990
5 Year Trend
+4.9%
Revenue
$20.4 billion
NASDAQ
PAG
* Ladders Estimates

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