Service Advisor

Ourisman Kia

$80K — $110K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven record of achieving exceptional customer satisfaction
  • Previous experience as a service advisor, assistant lane manager, or service consultant
  • Above-average energy level
  • Desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs

Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance based on age, mileage, and history of the vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow-up time
  • Monitor the progress of each vehicle throughout the day and update customers frequently
  • Explain all completed work and charges to customers

Benefits

  • Medical, Dental
  • Life and Disability insurance
  • 401K plan
  • Paid Vacation
  • Free Lunch on Saturdays
  • Career Growth Opportunities
Full Job Description
SUMMARY

We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:
  • $80k - $110k Pay Opportunity
  • Medical, Dental
  • Life and Disability
  • 401K
  • Paid Vacation
  • Free Lunch on Saturdays
  • Career Growth Opportunities

RESPONSIBILITIES
  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

REQUIREMENTS
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Above-average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs

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