Qualifications

• Preferred experience as an Automotive Service Advisor, but training available for promising candidates
• High school diploma or GED required
• Must possess a valid Driver's License
• Clean background check mandatory
• Strong customer service orientation
• Proficient typing and computer skills
• Excellent communication skills

Responsibilities

• Greet customers promptly and gather vehicle information
• Accurately document vehicle issues on repair orders
• Ensure timely processing of mechanical reconditioning for used vehicles following dealership policies
• Inspect vehicles and recommend necessary services based on their history
• Educate customers on vehicle maintenance and adherence to manufacturer recommendations
• Monitor repair progress and communicate updates to customers, securing approvals for additional work
• Develop and manage a service marketing program by collecting customer contact information
• Verify repair orders are complete and appropriate authorizations are recorded

Benefits

• Health insurance, including dental and vision, available after 60 days
• Employee discounts on parts and services
• Complimentary tickets to events at the PP&L Center
• Paid time off for personal use
• 401(k) plan with matching contributions
• Flexible spending account for healthcare expenses
• Company-paid life insurance
• Opportunities for growth and advancement within the organization