Lithia Motors Inc

Service Advisor

Lithia Motors Inc$90K — $132K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of Service Advisor experience required, preferably with BMW or luxury automotive brands.
  • Strong commitment to customer satisfaction and retention.
  • Ability to work collaboratively as a team player and hold accountability.
  • Familiarity with CDK software.
  • Valid driver's license and an acceptable driving record.

Responsibilities

  • Serve as the primary contact for customers during their service experience.
  • Schedule appointments and create accurate repair orders.
  • Explain maintenance and repair recommendations along with costs.
  • Communicate with technicians to relay updates and ensure quality repair work.
  • Provide continuous updates to customers throughout the repair process.
  • Conduct final reviews of completed repairs with customers before vehicle delivery.
  • Assist in achieving departmental goals related to sales, CSI, and customer retention.

Benefits

  • Competitive pay
  • Medical, Dental, and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Access to Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
Full Job Description
Dealership:
L0448 BMW of Sherman Oaks

BMW Sherman Oaks

Now Hiring- Service Advisors

  • Pay: $7,500.00 - $11,000.00 average monthly earning potential
  • Schedule: 5-day work week with 2 rotating days off
  • Department Schedule: Mon-Fri: 7am-7pm, Sat: 7am-6pm and Sun: Closed

What You'll Do

  • Be the primary contact for customers throughout the service experience.
  • Schedule service appointments and prepare accurate repair orders.
  • Explain recommended maintenance, repairs, and associated costs.
  • Communicate with technicians to provide updates and ensure quality repairs.
  • Keep customers informed throughout the repair process and deliver an ownership experience.
  • Review completed repairs with customers and ensure complete satisfaction before vehicle delivery.
  • Help achieve departmental sales, CSI, and customer retention goals while maintaining accurate documentation.

What You'll Bring

  • Must have 2+ years of prior Service Advisor experience required; BMW or luxury automotive experience.
  • Commitment to customer satisfaction and retention.
  • Team player and accountability.
  • CDK experience.
  • Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California pay range for this position is $7,500.00 - $11,000.00 monthly. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit and/or bonus opportunities such as Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at .

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