Lithia Motors Inc

Service Advisor

Lithia Motors Inc$80K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3+ years of Service Advisor experience; Lexus experience preferred
  • Proficient in CDK software
  • Strong customer satisfaction and retention track record
  • Excellent communication skills; courteous and professional
  • Process-driven, detail-oriented with accountability
  • Solid knowledge of automotive service; technician experience is a plus
  • Valid driver's license with acceptable driving record

Responsibilities

  • Act as the main contact between the customer and technician
  • Create estimates for materials, supplies, and labor costs
  • Draft complete and profitable repair orders that reflect customer needs
  • Ensure a luxury customer experience daily
  • Clearly present inspection results to encourage service completion
  • Drive labor per repair order and performance metrics
  • Manage timelines, customer approval processes, and expectations
  • Execute warranty and service protocols without excuses

Benefits

  • Competitive pay structure
  • Medical, Dental, and Vision benefits
  • Paid Holidays and Paid Time Off (PTO)
  • Short-term and Long-term Disability insurance
  • Paid Life Insurance
  • 401(k) Retirement Plan options
  • Employee Stock Purchase Plan
  • Access to Lithia Learning Center for professional growth
  • Vehicle purchase discounts available
  • Wellness programs for employee health
Full Job Description
Dealership:
L0768 Prestige Lexus of Ramsey

Prestige Lexus of Ramsey

NOW HIRING Service Advisors!

Pay: Uncapped, performance-driven annual earning potential of $80,000 to $120,000+

If you are a detail-oriented producer with a proven track record of prioritizing customer experience and loyalty, APPLY TODAY!

Who We're Looking For:
  • 2-3+ years of previous Service Advisor experience, Lexus experience preferred
  • Well-versed in using CDK
  • Consistently high CSI and customer retention scores
  • Courteous and professional communication skills
  • Process driven, detail-oriented with strong accountability and a sense of urgency
  • Solid automotive service knowledge (technician background is a plus)
  • Acceptable driving record and a valid driver's license in your state of residence


What You'll Do:
  • Serve as the communicator and liaison between the customer and technician
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
  • Deliver a premium luxury customer experience every day
  • Present inspection results with confidence to close work, build value, and maximize customer pay
  • Drive strong customer pay labor per RO and gross performance
  • Control timelines, approvals, and expectations
  • Maintain exceptional CSI, retention, and revenue metrics
  • Execute warranty and service processes with zero excuses


What We Can Offer You:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

The estimated annual earnings for this position ranges from $80,000 to $120,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

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