Dealership:L0851 Kia of North Tucson
Kia of North TucsonHiring: Service Advisor
- Pay: $8,000 - $10,000 per month. Commission Earnings Based on Performance and Experience.
- Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.
What You'll Do
- Answer incoming calls and greet customers while following established customer contact procedures.
- Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
- Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
- Communicate service recommendations, costs, timelines, and expected completion dates to customers.
- Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.
- Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
- Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
- Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.
- Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.
- Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.
What You'll Bring
- 1 + years of experience
- We prefer previous Service Advisor experience.
- Experience helping customers and creating an exceptional service experience
- Communicate with customers and service
- A willingness to jump in where needed
- A commitment to following through on promises
- Basic automotive knowledge
- Comfortable using computers, technology, and dealership software systems
- Acceptable driving record and a valid driver's license in your state of residence.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com 
