Qualifications

• 5+ years of experience in customer service or automotive industries.
• Strong attention to detail and sense of urgency.
• Excellent communication skills to interact with customers and technicians.
• Typing proficiency to efficiently enter repair orders.
• Basic computer skills for utilizing ADP and other software systems.
• Valid driver's license with acceptable driving record.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Identify and resolve customer concerns through effective communication.
• Conduct vehicle walk arounds to assess customer needs.
• Provide accurate estimates and obtain customer agreements for services.
• Dispatch repair orders to technicians and follow up on vehicle status during servicing.
• Deliver vehicle to customers upon service completion with a focus on professionalism.
• Ensure a seamless transition from sales to service by welcoming and explaining services to customers.

Benefits

• Comprehensive medical, dental, and vision plans.
• Paid holidays and time off (PTO).
• Short and long-term disability insurance.
• Paid life insurance to support financial security.
• 401(k) retirement plan with company contributions.
• Employee Stock Purchase Plan for investment opportunities.
• Access to the Lithia Learning Center for professional development.
• Discounts on vehicle purchases to support employee needs.
• Wellness programs promoting health and well-being.