Qualifications

• 2+ years in automotive service writing or related customer service roles
• Exceptional communication skills
• Team player with a positive attitude
• Ability to thrive in a busy work environment
• Passion for providing outstanding customer experiences

Responsibilities

• Deliver excellent customer service with a focus on hospitality
• Facilitate communication between customers and the repair team
• Promote transparency in service recommendations to align with customer needs
• Create a welcoming atmosphere that enhances customer satisfaction
• Embrace company culture of prioritizing people over profits
• Respond to customer inquiries through various channels: in-store, phone, email, and text
• Contribute to the team in driving business growth through exceptional service

Benefits

• Earn over $100K annually with top pay
• Enjoy a vibrant company culture with a focus on teamwork
• Work in a busy shop servicing over 4,000 European cars yearly
• Benefit from no weekend hours for work-life balance
• Receive 100% company-paid health insurance
• Enjoy paid vacation and holidays
• Participate in paid ongoing personal and professional development training
• Work a M-F schedule with one early day each week for added flexibility
• Recognized as a Best Workplace by Ratchet+Wrench Magazine