We are looking for a customer-focused and organized Service Advisor to join our service team. In this role, you'll act as the liaison between our customers and service technicians, ensuring an exceptional experience from drop-off to pick-up. The ideal candidate is a strong communicator, solution-oriented, and thrives in a fast-paced dealership environment.
Benefits
- Pay: $75,000.00 - $110,000.00 per year
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Responsibilities include, but are not limited to:
- Greet every customer that enters our facility with hospitality and respect.
- Track the status of your customers' repair orders during the day keeping the customer updated.
- Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand.
- Manage the store's workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity.
- Always maintain a positive attitude and team atmosphere
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed.
- Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
- Strive to meet management's metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
Job Requirements:
- Minimum of 3 years' experience in a service advisor role strongly preferred.
- Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
- Excellent verbal and math skills. These skills may be tested and evaluated.
- Ability to be insured to operate a motor vehicle.
