Service Advisor at Rountree Moore Nissan

MORGAN AUTO GROUP • $65K — $120K *

Lake City, FL 32025In-Person

Manufacturing & Automotive

Less than 5 years of experience

1 month ago

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Job Overview by Ladders

Qualifications

1-3 years of customer service experience, preferably in the automotive industry.
Strong communication and interpersonal skills.
Ability to estimate repair costs and time accurately.
Proficiency in using automotive repair management systems.
Demonstrated ability to achieve sales goals and enhance customer satisfaction.
Valid driver's license and clean driving record.

Responsibilities

Greet customers promptly and provide professional service.
Innovate customer service strategies to enhance satisfaction and loyalty.
Listen to customer requests and resolve concerns while promoting additional services.
Calculate accurate costs and completion times for repairs.
Maintain open communication with customers regarding their service status.
Ensure repairs are completed correctly and on time.
Obtain approvals for repairs and inspect all work for accuracy and quality.

Benefits

Health, dental, and vision insurance.
Life and disability insurance options.
401(k) plan with company match.
Professional growth opportunities with training.
Paid time off and tenure bonuses.
Employee discount programs.
Referral programs for associates.

Full Job Description

In addition to competitive pay, we offer our associates the following benefits:

Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
401(k) with company match
Professional work environment, with job training and advancement opportunities
Paid Time Off
Tenure Bonuses
Employee discount programs
Referral programs

RESPONSIBILITIES:

Greets all customers promptly; provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time/settles customer accounts.
Communicates with customer about status of work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations
Delivers the right car in perfect condition every time.
Identifies repeat customers/first time customer and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
Documents repair order changes.
Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.

About MORGAN AUTO GROUP

Morgan Auto Group is an automobile dealership and repair services.

Morgan Auto Group Careers

There has never been a better time to join the dynamic team at Morgan Auto Group—the leading network of auto dealerships renowned for innovation and leadership in the automotive industry.

Work You’ll Do

Join Morgan Auto Group's top-tier team to assist some of the most well-known automotive brands in mastering their operational excellence and customer satisfaction. Transform the automotive landscape with the brightest minds at Morgan Auto Group, where leadership, diversity training, and digital innovation converge. Lead from a unique position in the marketplace, leveraging deep industry expertise and a commitment to digital and technological advancements. Work with a nationwide team of business and automotive advisors to help propel Morgan Auto Group towards future growth and sustainability. Collaborate with a dedicated team of professionals, all focused on driving success across numerous automotive markets.

Introducing the Morgan Auto Group Professional Pathways

The team is building a market-leading platform to offer job opportunities that allow individuals to master their career paths within the automotive industry.

Do Innovative Work

Join a group of skilled professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions and services that enhance the customer experience and operational efficiency through a depth and breadth of automotive knowledge that’s second to none.

Be Part of a Great Team

Engage in wide-ranging projects utilizing cutting-edge automotive technology and harness the unparalleled capabilities, national scale, and collaborative environment of Morgan Auto Group.

Future-proof Your Career

Advance your career with limitless opportunities propelled by unmatched training, development, and certification support.

Explore

Discover how Morgan Auto Group is leading the way in eco-friendly automotive solutions and enhancing customer experiences through innovative service models.

The Morgan Auto Group Commitment

The combined service capabilities, national presence, and collaborative team environment help employees overcome challenges and lead transformation in the automotive industry. Employees across the nation look to Morgan Auto Group for new strategies and solutions to drive growth and innovation in their careers.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Morgan Auto Group seeks passionate, curious, creative, and solution-driven team players. SEARCH MORGAN AUTO GROUP JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Morgan Auto Group.

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Learn more about MORGAN AUTO GROUP

Size

1,001 employees

Industry