Asbury Automotive Group, Inc

Service Advisor

Asbury Automotive Group, Inc$60K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as an automotive Service Advisor preferred
  • Exceptional customer service, communication, and computer skills
  • Ability to work in a fast-paced environment with limited supervision
  • Valid driver's license required
  • Must pass pre-employment background and drug screening

Responsibilities

  • Greet customers with a friendly approach and obtain vehicle information
  • Promote services while building rapport with customers
  • Advise on vehicle maintenance according to manufacturer's specifications
  • Generate accurate repair estimates for customers
  • Communicate repair timelines to customers and technicians
  • Handle incoming service calls and schedule appointments
  • Follow up with customers post-service to enhance satisfaction and retention

Benefits

  • Weekly pay and paid time off
  • Comprehensive insurance plans including medical, dental, and vision
  • 401k plan with company match
  • Continuous professional development and training
  • Paid parental and pregnancy leave options
Full Job Description
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Koons Ford of Baltimore, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background & drug test)


Company Benefits:

Pay and Recognition:
  • Weekly pay
  • ($60,000 to $120,000 annually)
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:
  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

INDADVISOR

About Asbury Automotive Group, Inc

Asbury Automotive Group, Inc., headquartered in Duluth, GA, is one of the largest automotive retailers in the U.S. Built through a combination of organic growth and a series of strategic acquisitions, Asbury now operates through geographically concentrated, individually branded regions.Asbury Automotive Group is building the foundation today that will change the way we do business tomorrow.

Asbury Automotive Group, Inc. Careers

Join the dynamic team at Asbury Automotive Group, Inc., a trailblazer in the automotive industry, and be part of a professional community that values innovation, leadership, and diversity. As one of the largest automotive retail and service companies in the U.S., we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At Asbury Automotive Group, Inc., you will collaborate with a team of passionate, curious, and skilled professionals dedicated to reshaping the future of automotive retail. Our commitment to digital innovation and superior customer service sets us apart in the industry. By joining our team, you help us drive transformative strategies that lead to operational excellence and market leadership. Transform Your Career Embark on a journey of professional growth and continuous learning at Asbury Automotive Group, Inc. We provide a wealth of resources to foster your development, including leadership programs, diversity training, and comprehensive benefits to support both your professional and personal life. Our culture thrives on mentorship and networking, ensuring you have the guidance and connections necessary to succeed. Innovative Work Environment Asbury Automotive Group, Inc. is at the forefront of the automotive industry, integrating advanced technology and innovative practices across all facets of our business. From sales and customer service to management and technical positions, our team is equipped with cutting-edge tools and a growth mindset that encourages innovation and operational excellence. Be Part of a Great Team Our team at Asbury Automotive Group, Inc. is our greatest asset. We are committed to fostering an inclusive environment where every team member can thrive. Diversity and collaboration are at the core of our culture, driving us towards achieving collective and individual successes. Future-Proof Your Career With Asbury Automotive Group, Inc., the path to a fulfilling career is wide open. Our range of positions—from entry-level roles to executive leadership—provides near-limitless opportunities for career advancement. Whether you are looking for an internship, full-time employment, or a leadership role, you will find a position that matches your skills and ambitions. Explore Job Opportunities Discover the exciting career paths available at Asbury Automotive Group, Inc. Our hiring process is designed to identify and nurture talent, ensuring that every employee is well-placed to contribute to our collective goals. Prepare your resume, sharpen your interview skills, and get ready to join a company that values what you bring to the table. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, creative, and solution-oriented team players. Explore our job listings and find out how you can contribute to our success. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at Asbury Automotive Group, Inc.
Learn more about Asbury Automotive Group, Inc
Size
14,200 employees
Market Cap
$3.7 billion
Industry
Net Income
$254.4 million
Founded
2002
5 Year Trend
+8.5%
Revenue
$7.1 billion
NASDAQ

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