Qualifications

• Secondary education with 3-5 years of experience in administration, business management, or accounting/finance.
• 1-2 years of supervisory or managerial experience required.
• Proven ability to lead and develop a team.
• Strong understanding of customer service principles and operational processes.
• Financial awareness to identify risks and manage documentation effectively.

Responsibilities

• Lead day-to-day operations of Service Administration staff including hiring, onboarding, and coaching.
• Foster a positive team culture among local and remote employees.
• Oversee the full MCO lifecycle to ensure service excellence standards are met.
• Collaborate with teams to define work scope and allocate necessary resources.
• Ensure accurate documentation within Electronic Job Binders and resolve invoicing disputes.
• Identify financial risks and lead mitigation discussions with key stakeholders.
• Champion a safe work environment by supporting safety policies and procedures.

Benefits

• Opportunities for employee development and growth.
• A supportive and engaged team culture.
• Work-life balance with flexible arrangements.
• Involvement in cross-functional collaboration for professional growth.