Southland Industries Inc.

Service Account Manager - Controls

Southland Industries Inc.$70K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Advanced knowledge of service policies and procedures.
  • Excellent verbal and written communication skills, including presentations.
  • Exceptional customer service and strategic relationship-building abilities.
  • Demonstrated sales skills in managing large and complex accounts.
  • Strong negotiation and collaboration skills, with problem-solving focus.
  • Proficiency in Microsoft Office and CRM software.
  • Willingness to travel frequently to job sites within the assigned region.

Responsibilities

  • Grow service business by prospecting and cultivating new customer accounts.
  • Sell new service maintenance agreements and truck-based services.
  • Manage the entire service sales process, from prospecting to closing.
  • Develop and maintain strong customer relationships as the main point of contact.
  • Coordinate with service teams to ensure high customer satisfaction.
  • Continuously seek new business opportunities through networking and social media.
  • Lead strategic account planning for key clients to support growth.

Benefits

  • 401(k) plan with a 50% company match and immediate vesting.
  • 100% paid medical, dental, and vision insurance for employees.
  • Annual performance-based bonus program.
  • Life and disability insurance options.
  • Pre-tax flexible spending plans for healthcare expenses.
  • Paid parental leave and generous time off policies.
  • Professional development opportunities and memberships covered by the company.
  • Wellness benefits to support employee health and well-being.
Full Job Description
Job Description

Position Summary

This role is responsible for the development of new business opportunities within an assigned geography, enhancing and contributing to the overall increase of market share, revenue and profitability consistent with the sales strategy.

Position Details
  • Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new "existing building" "owner direct" customers. Assigned accounts are generally larger, more complex accounts that may cross multiple verticals/areas. Invoicing agreements accurately and on schedule
  • Sells new service maintenance agreements and truck-based service & project work.
  • Proactively manages the service sales process to close sales, including prospecting, qualifying, customer's setup and procurement process, proposals, presentations, as well as handling questions and objections.
  • Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a "One Southland" point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
  • Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise. Assigned accounts generally consist of major accounts across multiple verticals/areas.
  • Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer's building solutions partner for all areas of locally provided service offerings.
  • Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
  • Develops and leads strategic account plans for key clients to support long-term growth and strong relationships.
  • Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
  • Partners with Service Supervision and Technicians for repair and replacement opportunities.
  • Maintain Sales Pipeline of opportunities and sales tracking communicating with operations for forecasting and turnover mtgs.
  • Acts as lead to less experienced Service Account Managers.
  • Acts as a liaison to C-Suite for recommendations of budgets and capital planning.

Qualifications
  • Advanced knowledge of service policies, procedures and capabilities.
  • Excellent verbal and written communication, including presentation skills.
  • Exceptional customer service skills and ability to develop strategic customer relationships.
  • Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large and complex accounts (existing and new).
  • Strong negotiation skills.
  • Strong collaboration skills internally and externally, with strong problem-solving abilities and a focus on goal achievement.
  • Frequent travel to job sites within assigned region.
  • Advanced Microsoft Office skills, including Excel, Word and PowerPoint.
  • Strong knowledge of CRM.

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
  • 401(k) plan with 50% company match (no cap) and immediate 100% vesting
  • Medical, dental, and vision insurance (100% paid for employee)
  • Annual bonus program based upon performance, achievement, and company profitability
  • Term life, AD&D insurance, and voluntary life insurance
  • Disability income protection insurance
  • Pre-tax flexible spending plans (health and dependent care)
  • Paid parental leave
  • Paid holidays, vacation, and personal time
  • Training/professional development opportunities and company-paid memberships for professional associations and licenses
  • Wellness benefits


About Southland Industries Inc.

Southland Industries is a construction company that specializes in designing, building, and maintaining mechanical, electrical, and plumbing systems for commercial, institutional, and industrial clients. The company was founded in 1949 and is headquartered in Columbia, Maryland. Southland Industries has over 30 offices across the United States and employs over 3,000 people. The company has completed projects in a variety of industries, including healthcare, education, government, and data centers. Southland Industries is committed to sustainability and has implemented green building practices in many of its projects.
Learn more about Southland Industries Inc.
Size
3,000 employees
Industry
Net Income
$50 million
5 Year Trend
+5%
Revenue
$1 billion

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