- Ky Keber
- September 29, 2026
Account Management , Customer Service , Engineering / HVAC , Seattle Account Management , Seattle Customer Service , Seattle Engineering / HVAC , TacomaCompensation: $150K-$200K OTE Location: Fife, WA They are currently seeking a motivated and experienced
Service Account Manager to join their growing team. This role is pivotal in maintaining and expanding client relationships, driving revenue growth, and ensuring customers consistently receive a high-quality service experience.
Responsibilities - Ensure customers receive proactive communication and a consistent, high-quality service experience.
- Understand and assess customers' overall cost of operations and identify how available services can reduce those costs.
- Maintain a customer retention base of at least 94% at a 35% executed margin or higher.
- Prepare and negotiate agreement renewals based on historical data and individual client needs.
- Identify new opportunities for growth within assigned accounts.
- Promote and sell the full range of services offered by the organization.
- Collaborate with management to delegate repair or project opportunities as required.
- Act in a "responsible charge" role with both internal and external customers.
- Participate in department meetings and submit required reports (e.g., expense reports, sales reports, working agreements) in a timely manner.
- Correspond with clients on behalf of other Sales Personnel when needed.
- Attend industry events representing the company with integrity and advocacy, including active participation in organizations such as BOMA, KCDA, WSSHE, IFMA, MCA, MSCA, and others.
- Contribute positively to core company values of Reliability, Advocacy, Collaboration, Integrity, and Safety.
- Understand, accept, and support the company's Mission Statement, Operating Guidelines, Operational Beliefs, and Customer Commitment.
- Assist with the contract renewal process, following established workflow procedures.
- Update and maintain all customer and site information as requested by Account Executives or technicians.
- Update all sales proposals and marketing materials using Word and Excel templates.
- Maintain an organized and up-to-date filing system in company software for all customer accounts.
- Contribute to the On-Call Rotation schedule as required.
Qualifications - Demonstrated interest in, practical understanding of, or ability to learn mechanical systems, the service industry, and customer service principles.
- Minimum of two (2) years of experience with mechanical systems and/or field experience in HVAC/plumbing systems (preferred).
- College degree or technical certification preferred.
- Minimum of two (2) years of outside sales and customer service experience.
If you are a driven professional with a passion for customer relationship management and a background in the commercial HVAC or mechanical services industry, we encourage you to apply. This is an excellent opportunity to make a meaningful impact within a respected organization that values your expertise and dedication. Take the next step in your career and apply today!
