DescriptionPosition Purpose:Focuses on server operations across multiple platforms with concentration in providing functional and empirical technical analysis related to the server infrastructure.
This position will be the technical escalation contact and effectively on call.
This position requires a security clearance which requires U.S. Citizenship to obtain.Sponsorship: This position is not eligible for sponsorship now or in the future.
What You Will Do:- Analyzes server workload, including traffic and utilization trends. Provides analytical support to team members throughout the development and implementation process. Provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs etc. May provide training on hardware and/or software use.
- Compiles and analyzes operational data and directs tests to assist in establishing standard for new designs or modifications to existing equipment, systems, or processes. Tests and verifies servers and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
- Confers with technical specialists and consults specifications to evaluate interface between hardware and software and operational and performance requirements of overall system (s). Interfaces with users, consultants, technical teams, and vendors for maximum guidance or on new technology to determine installation requirements.
- Ensures compliance with audit requirements. Addresses vulnerabilities within audit-mandated time frames. Anticipates and mitigates problems to integrity the security of the system. Maintains effective security/backup and disaster recovery processes and systems.
- Monitors server performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Creates and maintains process and procedure documentation.
- Keeps knowledge and skills updated to keep up with rapid advancements in server technology.
To Qualify For This Position, You Will Need:Required Education: - Bachelor's in a job related field
- Or an additional 4 years job related work experience
- Or Associate's plus an additional 2 years job related work experience
Required Work Experience: - 6 years of server or other job related experience.
Required Skills and Abilities:- Advanced technical knowledge of server, communications, and related hardware and software.
- Strong understanding of technical problems and solutions in relation to the current, as well as the future business environment.
- Proficiency with server technologies and platforms.
- Excellent problem analysis of server systems.
- Able to gather information, analyze information and troubleshoot various server problems.
- Strong organizational and interpersonal skills.
- Ability to communicate technical issues with non-technical people.
- Strong customer service skills.
- Strong knowledge of common server analysis, monitoring and security utilities.
Required Software and Other Tools: - Strong understanding of relevant server hardware and software.
We Prefer That You Have:- Demonstrated ownership and operational support of Lenovo xClarity Administrator, including server discovery, monitoring, hardware management, alerting, firmware lifecycle management, physical intrusion detection, and support of physical Lenovo server infrastructure.
- Experience serving as a primary escalation resource for enterprise Windows Server operations, including advanced troubleshooting, root cause analysis, and after-hours support of complex production issues.
- Experience implementing and supporting physical Windows Server recovery solutions, including Commvault bare metal restores, local RAID recovery, and SAN-based storage recovery.
Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
What We Can Do for You:We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment.
Our comprehensive benefits package includes:
- Subsidized health plans, dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service recognition
- National discounts to movies, theaters, zoos, theme parks and more
