We are currently searching for a Senior Yardi Support Specialist to work remotely.Role DescriptionThis is a full-time remote role for a Senior Yardi Support Specialist. The Senior Yardi Support Specialist
will be responsible for providing technical and customer support, troubleshooting Yardi software issues,
and ensuring effective communication with the Yardi Support team and users.
Essential Duties and Responsibilities- Resolve escalated tickets from the Tier 1 Yardi support queue.
- Resolve at least 70% of tickets within their ticket queue.
- Escalate complex issues with proper documentation to the Tier 3 Yardi support queue or Yardi Systems.
- Serve as a backup to the Tier 1 Yardi support queue.
- Provide advanced support for all the Yardi products Envolve utilizes.
- Mentor and guide Tier 1 Yardi Support Specialists with a patient, supportive, and compassionate approach.
- Complete resident ledger and accounting updates.
- Develop and maintain custom Yardi reports.
- Write SQL queries, stored procedures, and scripts to extract and analyze system data.
- Create automated reporting packages using Report Scheduler and other Yardi tools.
- Troubleshoot data integrity issues and resolve discrepancies in Yardi databases.
- Monitor system performance, troubleshoot errors, and ensure data integrity.
- Analyze business workflows and recommend improvements to system usage and configuration.
- Document solutions and maintain the knowledge base.
- Provide user account support and access management.
- Test and implement new Yardi
- Work with interface vendors to establish and maintain Yardi data
- Assist with onboarding new properties and associated
- Analyze support tickets and work with department heads to create opportunities for additional training. Assist with end user training and development of training guides.
- Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor.
- Assist supporting non Yardi software when requested by their supervisor.
- Other duties, as assigned.
Required Qualifications- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- 7+ years of Yardi Voyager experience including administration and user
- 7+ years of residential and/or affordable support
- Experience with Yardi custom reporting and SQL scripting within a Yardi database
- Experience with ETL, Y2Y and/or custom importing
- Strong Technical Support and Customer Support experience
- Excellent communication skills to ensure successful resolution to internal client issues
- Must be able to work independently and in a team environment
- Attention to detail and problem-solving skills
- Solid time management and organizational skills to efficiently complete assigned tasks
- Ability to interact professionally with a diverse group of co-workers
- Analytical, interpretive and troubleshooting skills
- Proficient in Microsoft Office Suite
Preferred Specific Job Knowledge and Skills- Experience supporting the following Yardi Products:
- Voyager 7
- Voyager 8 / Elevate
- Residential
- Affordable / Compliance Manager
- Financial
- RentCafe
- Procure to Pay
- CRMIQ
- Maitenance ID
- ForecastIQ
